Experienced Customer Service Representative – Data Entry Remote Jobs (Wfh) at arenaflex

Job Summary:

Join arenaflex, a leading healthcare and retail organization, as an Experienced Customer Service Representative – Data Entry Remote Jobs (Wfh). As a key member of our team, you will be responsible for providing exceptional customer service, handling high-volume client requests, and performing data entry tasks with accuracy and efficiency. This is a full-time remote opportunity with a competitive hourly rate of $27-$35 per hour.

About arenaflex:

arenaflex is a part of the U.S. Retail Pharmacy and U.S. Healthcare segments of arenaflex Boots Alliance, Inc. (Nasdaq: WBA), a leading healthcare, pharmacy, and retail organization with a long history of prioritizing community health. Our mission is to make a positive impact on people's lives through better health. With over 9,000 brick-and-mortar stores across America, Puerto Rico, and the U.S. Virgin Islands, arenaflex is proud to be a local health destination serving nearly 10 million customers every day. Our pharmacists play a vital role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that promote equitable access to care for underserved populations.

Work Responsibilities:

As an Experienced Customer Service Representative – Data Entry Remote Jobs (Wfh) at arenaflex, you will be responsible for:

• Utilizing arenaflex's solution information entry techniques and rules processes new patient enrollment by entering information into the proper system.
• Handling patient medication requests within HIPAA guidelines and entering refill orders for processing.
• Investigating to obtain missing prescription data, and deciphering clinical abbreviations (SIG codes).
• Resolving all data entry-related issues with special cases.
• Handling correspondence to patients (inbound calls, chats, messages) and resolving outbound calls to prescribers and patients as necessary.
• Resolving Outsider Exceptions by inspecting, gathering data, making revisions, and resubmitting for processing according to individual plan requirements.
• Resolving phone calls to guarantors and others to obtain data, gain abrogate endorsement, or otherwise resolve the Outsider Exceptions.
• Providing support to Pharmacists, both those in the office and those in other areas.
• Identifying and communicating issues to senior-level staff as necessary.

Essential Qualifications:

* High school diploma or equivalent.

• Basic level computer skills (e.g., starting and closing a computer, using a mouse to point and click, starting and closing programs, switching between programs, saving files, printing reports, and accessing data online).
• Basic web search skills to include opening a browser, typing URLs in the address bar, using a search engine, bookmarking a website, navigating back/forward/stop buttons, and completing online forms.
• Intermediate level keyboarding skills (at least 25 WPM, typing by memory, organizing files).
• Ability to communicate in writing and verbally.
• 18 years old or older.

Preferred Qualifications:

* At least one year of pharmacy professional experience in a retail or call center environment.

• At least one and a half years of experience as a pharmacy professional with a license/enrollment by the state as granted by the state Board of Pharmacy or widely recognized certification organization.
• Experience providing customer service to internal and external clients, including meeting quality standards for services, and assessment of customer satisfaction.
• Intermediate to advanced level keyboarding skills (at least 35 WPM, typing by memory, designing documents).
• Familiarity with Spanish and English.

Career Growth Opportunities and Learning Benefits:

As an Experienced Customer Service Representative – Data Entry Remote Jobs (Wfh) at arenaflex, you will have opportunities to:

• Develop your skills and knowledge in customer service, data entry, and pharmacy operations.
• Work in a dynamic and supportive team environment.
• Participate in ongoing training and development programs to enhance your performance and career growth.
• Enjoy a competitive hourly rate and benefits package.

Work Environment and Company Culture:

arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. As a remote employee, you will have the flexibility to work from home and enjoy a healthy work-life balance. Our company culture is built on the principles of respect, empathy, and open communication.

Compensation, Perks, and Benefits:

arenaflex offers a competitive hourly rate of $27-$35 per hour, as well as a range of benefits and perks, including:

• Comprehensive health insurance
• 401(k) retirement plan
• Paid time off and holidays
• Opportunities for professional development and career growth
• Flexible work arrangements and remote work options

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex. Apply for this job