Experienced Remote Contact Center Chat Representative – Digital Customer Service Expert

At arenaflex, we're on a mission to revolutionize the way people interact with our organization, providing seamless and personalized experiences through all channels. As a key member of our remote contact center team, you'll play a vital role in delivering exceptional service to our members, resolving complex issues, and promoting our products and services. If you're a customer service enthusiast with a passion for sales and a knack for problem-solving, we want to hear from you!

About arenaflex

arenaflex is a leading financial institution dedicated to serving the needs of individuals and families throughout Louisiana. With a rich history dating back to 1956, we've grown into the largest state-chartered credit union in Louisiana, serving over 68,000 members nationwide. Our commitment to faith, diversity, and inclusivity has created a unique culture that values the contributions of every team member. We're not just a financial institution – we're a community that cares.

A Day in the Life of a Remote Contact Center Chat Representative

As a remote contact center chat representative, you'll be the face of arenaflex, providing support to our members through various digital channels, including:

• Efficiently and effectively answering member inquiries, solving problems, and assisting with transactions and lending inquiries through digital channels, including email, web and mobile messaging, chat, and text.
• Providing support to ensure online membership applications are completed and submitted within a timely manner.
• Effectively discussing member's needs on financial matters through multiple remote technology secured/unsecured access channels.
• Acting as a subject matter expert for all online products and services, including Online Banking, Bill Pay, Mobile Deposit, External Transfers, Online Account Opening, Mobile Banking, Chat and Text Support.
• Maintaining a strong working knowledge of arenaflex's products and services.

Key Responsibilities

* Provide exceptional customer service through all digital channels, ensuring timely and effective resolution of member inquiries.

• Develop and maintain a deep understanding of arenaflex's products and services, including online banking, bill pay, mobile deposit, and external transfers.
• Collaborate with internal teams to resolve complex issues and provide seamless support to members.
• Meet or exceed performance metrics, including first-call resolution, member satisfaction, and sales targets.
• Stay up-to-date on industry trends, regulatory requirements, and arenaflex's policies and procedures.

Skills and Qualifications

* High School Diploma or equivalent required.

• 1 year of experience in a customer service position, preferably in a financial institution or related industry.
• Excellent oral, written, and telephone communication skills.
• Strong problem-solving and member service skills.
• Working knowledge of Microsoft Office products, especially Word, Excel, and PPT.
• Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines.
• Strong analytical and critical thinking skills, with the ability to make sound decisions.
• Excellent time management and organizational skills, with the ability to prioritize tasks and meet deadlines.

Work Environment and Culture

* Work from the comfort of your own home, with a dedicated workspace and secure internet connection.

• Collaborate with a talented team of professionals who share your passion for customer service and sales.
• Enjoy a dynamic and inclusive work environment that values diversity, equity, and inclusion.
• Participate in ongoing training and development opportunities to enhance your skills and knowledge.
• Take advantage of our comprehensive benefits package, including medical, dental, and vision insurance, health savings account, and 401(k) plan.

Compensation and Benefits

* Hourly pay rate: $17.00 - $20.80, depending on experience and qualifications.

• Comprehensive benefits package, including medical, dental, and vision insurance, health savings account, and 401(k) plan.
• Paid vacation and sick leave, as well as 15 paid holidays, including a cultural floating holiday.
• Tuition reimbursement program and paid time off to volunteer with approved non-profits and charities.

Why Join arenaflex?

* Be part of a dynamic and inclusive team that values diversity, equity, and inclusion.

• Enjoy a comprehensive benefits package and competitive compensation.
• Take advantage of ongoing training and development opportunities to enhance your skills and knowledge.
• Make a difference in the lives of our members, providing exceptional customer service and support.
• Collaborate with a talented team of professionals who share your passion for customer service and sales.

How to Apply

If you're a customer service enthusiast with a passion for sales and a knack for problem-solving, we want to hear from you! Apply now by visiting our website and submitting your application. Don't miss this opportunity to join our team and make a difference in the lives of our members. Apply for this job