Experienced OPM Customer Service Representative – Remote WFH Opportunity in McAllen/Pharr, TX Area

At arenaflex, we're dedicated to providing exceptional customer service experiences that exceed our clients' expectations. As a remote WFH Customer Service Representative, you'll play a vital role in delivering general OPM healthcare enrollment information to callers, ensuring they receive the support they need to make informed decisions about their healthcare plans. If you're passionate about delivering top-notch customer service, have a strong work ethic, and are looking for a rewarding career opportunity, we encourage you to apply for this exciting role.

About arenaflex

arenaflex is a leading provider of innovative solutions in the healthcare industry. Our team of experts is committed to delivering exceptional customer experiences, and we're always looking for talented individuals who share our passion for excellence. As a remote WFH Customer Service Representative, you'll be part of a dynamic team that's dedicated to making a positive impact in the lives of our clients.

Job Responsibilities

As an OPM Customer Service Representative, you'll be responsible for:

• Providing knowledgeable responses to telephone, email, and chat inquiries in a courteous and professional manner
• Following established and documented policies and standard operating procedures, such as filling out timesheets, adhering to privacy rules, and responding to numerous telephone, email, and chat inquiries
• Utilizing standard technology, such as telephone, email, and web browsers, to perform job duties
• Assisting callers with locating information needed to make their healthcare plan decisions
• Referencing calls to other agencies as specified in the training and work instruction documents
• Maintaining up-to-date knowledge of OPM regulations and policies as they apply
• Reporting problems that occur via the online system so they can be addressed by the appropriate parties
• Responding to telephone, email, and chat inquiries within the set of departmental staffing and time parameters
• Performing light data entry and clerical duties as defined in the training and work instruction documents
• May be required to work scheduled holidays. Overtime may be required
• Performing other related duties as assigned
• Regular and predictable attendance is required

What We Can Offer You

As a remote WFH Customer Service Representative, you'll enjoy:

• An awesome work schedule: Our call center is open from 7AM - 8:45PM EST, Monday - Friday; 8-hour shifts are scheduled within the hours of operation
• Weekly Pay
• Benefits after 90 days: PTO (Paid Time Off), Holiday Pay, Health (Medical, Dental, Vision) Insurances, premium paid Life Insurance
• 401k eligible after 6 months
• Weekly bonuses after training is completed

Essential Qualifications

To be successful in this role, you'll need:

• High School Diploma or GED required
• Minimum six (6) months customer service experience required
• Must be able to speak and read English clearly, professionally, and fluently
• Must be able to type a minimum of 20 WPM
• Ability to effectively work within established contractual turnaround times required
• Must have demonstrated excellent interpersonal and the ability to organize simultaneous tasks
• Proven ability to work as a member of a team
• Experience working with a PC and a Windows environment is required
• Must pass a Federal Public Trust Background Investigation

Home Office Requirements

To ensure a seamless remote work experience, you'll need:

• Reliable, high-speed internet service
• Services that connect via a cellular network (mobile hotspot, fixed wireless, etc.) or satellite are incompatible
• Minimum 20 MBPS download speeds
• Must be a traditional, wired high-speed connection, such as cable or fiber
• Must be able to connect your computer directly to your modem or router via ethernet cable, Wi-Fi connections are not allowed
• Quiet and distraction-free workspace
• Our partner company will supply your computer equipment - must be picked up at their location in Pharr, Texas

Career Growth Opportunities

As a remote WFH Customer Service Representative, you'll have the opportunity to:

• Develop your skills and knowledge in customer service, healthcare, and technology
• Work with a dynamic team of experts who are passionate about delivering exceptional customer experiences
• Participate in ongoing training and development programs to enhance your career growth
• Take on new challenges and responsibilities as you grow in your role
• Enjoy a competitive salary and benefits package

Work Environment and Company Culture

At arenaflex, we're committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. Our company culture is built on the values of:

• Excellence: We strive for excellence in everything we do, from delivering exceptional customer service to developing innovative solutions.
• Integrity: We operate with integrity, honesty, and transparency in all our interactions with clients, colleagues, and partners.
• Respect: We respect the diversity and individuality of our employees, clients, and partners, and foster an inclusive and supportive work environment.
• Teamwork: We believe in the power of teamwork and collaboration, and work together to achieve our goals and objectives.

How to Apply

If you're passionate about delivering exceptional customer service and are looking for a rewarding career opportunity, we encourage you to apply for this exciting role. Please visit our website to submit your application and join our team of experts at arenaflex. Apply Job! Apply for this job