Experienced Healthcare Customer Service Representative (100% Remote) – Telehealth Customer Support and Sales

At arenaflex, we're revolutionizing the way patients receive expert diagnosis and treatment for cognitive disorders related to brain conditions like Alzheimer's, stroke, autism, and more. Our innovative approach enables patients to get the care they need within weeks, not years. As a growing national telehealth company, we're passionate about delivering exceptional patient experiences and making a meaningful impact on people's lives. We're seeking a highly skilled and experienced Healthcare Customer Service Representative to join our dynamic team! As a key member of our customer support and sales team, you'll play a vital role in helping patients navigate our services, ensuring seamless communication, and driving business growth. If you're a motivated and customer-focused professional with a passion for healthcare, we want to hear from you!

Responsibilities:

As a Healthcare Customer Service Representative at arenaflex, you'll be responsible for:

• Answering inbound sales calls to help patients or their families decide to book our services, providing expert guidance and support throughout the process
• Verifying insurance coverage for patients, submitting pre-authorizations, and ensuring a smooth claims process
• Following up with potential patients to address their concerns and provide updates on their status
• Scheduling appointments and rescheduling when issues arise, ensuring timely and efficient communication with patients and our operations team
• Providing weekly sales updates to our operations manager, helping us track progress and identify areas for improvement
• Following up with patients on status, including equipment, materials, and surveys, to ensure a high level of patient satisfaction

Requirements:

To succeed in this role, you'll need:

• 10+ years of experience in customer service, with a strong track record of providing exceptional support and resolving complex issues
• 5+ years of experience as a medical receptionist, including insurance verification experience, to ensure a deep understanding of healthcare operations and regulations
• 5+ years of experience in inside/inbound sales, with a proven ability to drive business growth and meet sales targets
• Strong computer and organization skills, with the ability to work efficiently in a fast-paced environment
• High self-motivation and a passion for spending all day talking to prospects on the phone, building relationships, and driving sales
• Flexibility and adaptability, as our company is growing rapidly, and your responsibilities may evolve or expand over time

Compensation, Growth, and Benefits:

At arenaflex, we offer a competitive compensation package, including:

• Base pay of $42,000-$49,000 per year, depending on experience
• Potential Annual Bonus of up to $5,000, based on performance
• 7 Paid Time Off (PTO) days plus 3 paid holidays, to ensure you have time to relax and recharge
• Medical, Dental, Vision, and 401(k) Match, to support your overall well-being and retirement goals
• Flexible schedule, allowing you to work from home and maintain a healthy work-life balance

Work Environment and Company Culture:

As a remote employee, you'll have the freedom to work from anywhere, at any time, as long as you're available to answer the phone and be in front of your computer, free of distraction and background noise, from approximately 9:00am-5:30pm PST every business day. Our company culture is built on collaboration, innovation, and a passion for delivering exceptional patient experiences. We're a dynamic and growing team, always looking for ways to improve and expand our services.

How to Apply:

If you're a motivated and customer-focused professional with a passion for healthcare, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert application link]. Don't forget to complete the two skills tests and recorded phone interview, as required. We can't wait to hear from you and learn more about your qualifications and experience!

Application Question(s):

* Have you taken the two skills tests and the recorded phone interview? If you want your application to be considered, please fill those out now. For the phone interview, be sure to record it by voice/orally (no written responses).

• Are you available to answer the phone and be in front of your computer, free of distraction and background noise from approximately 9am-5:30pm pacific standard time (PST) every business day?

Experience:

* Inside/inbound sales: 5 years (Required)

• Customer Service: 10 years (Required)
• Medical receptionist: 5 years (Required)

Language:

* English Fluently (Required)

Shift availability:

* Day Shift (Required)

Work Location:

* Remote We're excited to hear from you and learn more about your qualifications and experience! Apply now to join our dynamic team at arenaflex and help us revolutionize the way patients receive expert diagnosis and treatment for cognitive disorders. Apply for this job