Experienced Fiber Customer Support Analyst – Delivering Exceptional Technical Support and Customer Service

At arenaflex, we're passionate about empowering our customers to live, work, and play in a connected world. As a Fiber Customer Support Analyst, you'll be at the forefront of our customer experience, providing top-notch technical support and service to our Fios customers. If you're a customer-centric individual with a passion for technology and a drive to deliver exceptional service, we want to hear from you.

About arenaflex

arenaflex is a leading provider of innovative communication and entertainment services. We're committed to powering and empowering our customers' lives by connecting them to what brings them joy. Our team is a community of people who anticipate, lead, and believe that listening is where learning begins. We come together in crisis and celebration, lifting our communities and building trust in how we show up, everywhere and always.

What You'll Be Doing

As a Fiber Customer Support Analyst, you'll join our tech support team in a call center to help our Fios customers with their voice, data, and video services. Your responsibilities will include:

• Answering incoming calls from customers with order inquiries and/or trouble reports
• Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network
• Performing analysis and isolation of trouble conditions and creating and sorting trouble reports
• Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
• Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business

What We're Looking For

We're seeking a dedicated and customer-focused individual with:

• A dedication to customer service excellence
• Amazing communication skills
• A positive, professional attitude
• The ability to thrive in a fast-paced work environment
• A passion for helping customers connect to the digital world

Preferred Qualifications

* A related Associate Degree or 2+ years' relevant experience

• Technical support call center experience

Skills and Competencies

To succeed in this role, you'll need:

• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced environment with multiple priorities
• Knowledge of communication and networking components
• Ability to learn and adapt to new technologies and systems
• Strong customer service skills with a focus on resolving issues and exceeding customer expectations

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Fiber Customer Support Analyst, you'll have opportunities to:

• Develop your technical skills and knowledge of communication and networking components
• Learn from experienced colleagues and industry experts
• Participate in training and development programs to enhance your customer service and technical skills
• Take on new challenges and responsibilities as you grow and develop in your career

Work Environment and Company Culture

As a remote employee, you'll work from home with occasional in-person trainings and meetings. Our company culture is built on a foundation of:

• Collaboration and teamwork
• Inclusivity and diversity
• Open communication and feedback
• Continuous learning and development
• A commitment to customer satisfaction and excellence

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A weekly salary range of $707.50 to $1,804.50 based on a full-time schedule
• Opportunities for overtime and bonuses
• Comprehensive health and wellness benefits
• 401(k) Savings Plan and stock incentive programs
• Paid time off, adoption assistance, and tuition assistance
• A total rewards package designed to help you move forward in your career and outside of work

Equal Employment Opportunity

arenaflex is an equal opportunity employer and celebrates our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.

How to Apply

If you're a motivated and customer-focused individual with a passion for technology and a drive to deliver exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more and submit your application. Apply Now! Apply for this job