Experienced Customer Support Associate – Remote or Chicago Location
At arenaflex, we're revolutionizing the way manufacturers operate by providing a simple yet powerful platform that reduces costs, increases visibility, and drives efficiency. As a fast-growing tech company, we're seeking an exceptional Customer Support Associate to join our team and help us deliver an unparalleled customer experience.
About arenaflex
arenaflex is a Series A funded startup with a mission to transform the manufacturing industry. Our platform is designed to help manufacturers streamline their operations, reduce costs, and increase visibility. We're a cross-functional team that thrives in collaboration and supporting each other, and we're committed to building a company culture that values work-life balance, innovation, and customer satisfaction.
Job Summary
As a Customer Support Associate at arenaflex, you'll play a critical role in directly supporting our customers and escalating issues as necessary. You'll work closely with our internal engineering and customer success teams to ensure that our customers receive the best possible experience. This is a customer-facing role that requires strong problem-solving skills, excellent communication, and a passion for delivering exceptional customer service.
Key Responsibilities
* Handle incoming customer questions and concerns via email and our Hubspot support portal
- Interface with internal sales and customer success teams to ensure pilots and existing customers are supported
- Work with the engineering team to escalate and investigate bugs and product questions
- Use Notion and other tools to manage internal processes and information
- Collaborate with cross-functional teams to resolve customer issues and improve overall customer satisfaction
Preferred Experience
* Strong problem-solving skills, with an ability to distill solutions from many sources of information
- Experience working in a customer service role, preferably in a fast-paced and dynamic environment
- Ability to learn new systems and tools quickly
- Excellent communication and interpersonal skills
- Strong organizational and time management skills
- Ability to work in a remote or partially remote environment
Why You'll Love Working at arenaflex
* arenaflex is a Series A funded startup, which means every team member is critical to our success. This means that you'll have responsibilities that directly impact our business – immediately.
- We're a cross-functional team that thrives in collaboration and supporting each other.
- Our vision is massive, and we have the team, technology, and customer base to support that growth.
- We have an insanely talented team that is fast-paced and each in the top of their field.
- We believe that building arenaflex is a marathon, not a short sprint, and we support a balanced life.
- You'll get to learn a lot very quickly, and we trust you to operate with freedom in achieving your mission.
- We don't look at customers as "cash cows" but rather see them as long-term partners in our journey to making the industry succeed.
Why This Might Not Be a Fit for You
* You don't enjoy interacting with people. This is a customer-facing role that requires you to take customer calls and triage work with your internal team.
- You're unorganized, not a strong note taker, or poor communicator.
- You're easily stressed or not used to fast-paced work.
- You prefer to be a siloed worker.
- You're not a hands-on individual or motivated to get stuff done quickly – no task is too small or too large for this role.
Benefits
* Unlimited PTO, 2-week minimum – We value work-life balance where family and health come first. We have an open vacation policy, as we want everybody to feel supported, restored, and ready to take on the day.
- Flexible work schedule – You can be fully remote, or partially remote and go into one of our co-working locations in Charlotte or downtown Chicago.
- 401(k) plan
- Health insurance (medical, vision, and dental)
- Opportunities for professional growth and development
Compensation
* $40k - $50k, depending on experience
How to Apply
If this role seems like a fit, we'd love to learn more about your experience and goals. Please submit your application through our website, and we'll be in touch to discuss further.
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