Experienced Customer Service Representative – Princeton, NJ Location

At arenaflex, we're dedicated to delivering exceptional customer experiences that leave a lasting impression. As a Customer Service Representative, you'll play a vital role in transforming the way we interact with our members and providers, making healthcare more personal, convenient, and affordable. If you're passionate about providing top-notch service and have a heart for helping others, we want to hear from you.

About arenaflex

arenaflex is a leading healthcare company that's committed to putting our heart into every moment of our members' health. Our purpose is clear: to deliver enhanced human-centric healthcare for a rapidly changing world. With a brand that's anchored in our values and a culture that's driven by innovation, we're constantly pushing the boundaries of what's possible in healthcare.

Our Heart At Work Behaviors

At arenaflex, we believe that everyone who works with us should feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions. Our Heart At Work Behaviors support this purpose and are the foundation of our company culture. They include:

• Empathy: We put ourselves in our members' and providers' shoes to understand their needs and concerns.
• Collaboration: We work together as a team to achieve our goals and deliver exceptional results.
• Innovation: We're always looking for new and better ways to do things, whether it's through technology, process improvements, or creative solutions.
• Accountability: We take ownership of our actions and results, and we're committed to delivering high-quality work.
• Respect: We treat everyone with dignity and respect, regardless of their background, experience, or perspective.

Job Summary

As a Customer Service Representative, you'll be responsible for providing telephone assistance to Aetna Medicaid members and providers. You'll assist with an array of inquiries, including eligibility, provider changes, and requests for ID cards. We're looking for someone who is passionate about delivering exceptional customer experiences and has a strong desire to help others.

Responsibilities

* Answer in-coming member and provider calls and respond to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits and programs, etc.

• Requires high-speed internet connectivity with secure service via ethernet cable, use of Wi-Fi is not permitted.
• Company provides equipment and training.
• Must commute to the office in Princeton, NJ when unable to work from home due to prolonged technical problems.
• Ability to communicate effectively with members and providers orally and in written form, ability to meet performance standards, attendance requirements and call quality goals.
• Must be able to work from home and prove to be self-sufficient.

Key Requirements

* High school diploma or equivalent GED

• Ability to work from home and have high-speed internet connectivity with secure service via ethernet cable
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and meet performance standards
• Ability to work from home and be self-sufficient
• Must be able to commute to the office in Princeton, NJ when unable to work from home due to prolonged technical problems

Preferred Qualifications

* Experience with working remotely in a call center setting

• Experienced with Medicaid and Medicare
• Strong knowledge of healthcare benefits and services
• Ability to work in a team environment and collaborate with others
• Ability to think critically and solve problems independently

What We Offer

At arenaflex, we're committed to providing our employees with a comprehensive benefits package that includes:

• Medical, dental, and vision benefits
• 401(k) retirement savings plan
• Employee Stock Purchase Plan
• Fully-paid term life insurance plan
• Short-term and long-term disability benefits
• Well-being programs
• Education assistance
• Free development courses
• CVS store discount
• Discount programs with participating partners
• Paid Time Off (PTO) or vacation pay
• Paid holidays throughout the calendar year

How to Apply

If you're passionate about delivering exceptional customer experiences and have a heart for helping others, we want to hear from you. Please submit your application by [insert date] to be considered for this exciting opportunity. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws. Apply Now!

Equal Employment Opportunity

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees. Apply for this job