Experienced Student Success Coach – Academic Support and Guidance

Imagine a career where your success is measured by the progress of those you serve: aspiring college students. At arenaflex, we're committed to making a difference in the lives of our students, and we invite you to join our team as an Experienced Student Success Coach. In this exciting role, you'll have the opportunity to inspire others to realize their academic potential, reach their educational goals, and make the most of their abilities. As a Student Success Coach, you'll be the mentor who helps students strive for academic excellence by empowering them to do their best work, overcome challenges, and develop the skills to become lifelong learners. You'll work with each student throughout their learning experience to challenge, motivate, support, and encourage them to do more than they may have thought possible.

About the Role

The Student Success Coach is a critical member of our team at arenaflex, responsible for assisting students throughout their education program. In this role, you'll be speaking with students over the phone and responding to inquiries received through our systems. Working from the comfort of your own home office, you'll have an assigned schedule during our hours of operation, which define a 40-hour work week. We're open Monday-Thursday from 8am to 7pm CDT, and Friday and Saturday from 8am to 5pm CDT. We hire people from all time zones that have availability during our hours of operation, in support of our students.

Key Responsibilities

* Support enrollment, student development, and retention services while ensuring a quality learning experience.

• Manage a group of assigned students and coach each through their degree program, through proactive and timely outreach.
• Encourage and support students through daily and weekly outreach as they work to develop skills and knowledge for academic success.
• Provide a trusted environment where students can share their thoughts, aspirations, concerns, and interests.
• Offer and teach students how to use resources to help maximize the success of each student.
• Become a certified resume reviewer to provide resume and career development support.
• Be a liaison for students, enabling them to connect with various departments.

What We're Looking For

* Bachelor's degree from an accredited institution of higher learning accredited by an agency recognized by the U.S. Department of Education (or international equivalent)

• Two or more years of experience in academic/admissions support, customer service, human resources, and/or counseling essential
• Knowledge of academic policies and procedures
• Ability to learn technical skills quickly
• Excellent communication/listening skills, including a pleasant phone manner
• Strong customer support focus and attention to details

What We Offer

* Salary Range between $23 and $24 per hour

• Paid time off
• Comprehensive medical, pharmaceutical, dental, and vision benefits
• Health savings and flexible spending accounts
• 401(k) Savings Plan
• Life and Disability Insurance
• Tuition assistance
• Employee Stock Purchase Plan
• Additional benefits including an Employee Assistance Program, prenatal and adoption assistance, and other voluntary benefits to select from.
• Become a Certified Professional Resume Writer through paid certification by PARWCC (Professional Association of Resume Writers and Career Coaches)
• Most benefits apply to full-time employees. Some benefits apply to part-time employees as well. Benefits may vary by location and position and are subject to change at any time. Ask your recruiter for full details and information about eligible dependents.

Work Environment and Company Culture

At arenaflex, we're committed to creating a work environment that's supportive, inclusive, and empowering. Our team is passionate about making a difference in the lives of our students, and we're looking for like-minded individuals to join us. As a remote employee, you'll have the flexibility to work from the comfort of your own home office, while still being part of a dynamic and collaborative team.

Career Growth Opportunities and Learning Benefits

As a Student Success Coach at arenaflex, you'll have the opportunity to grow and develop your skills and knowledge in a supportive and inclusive environment. We offer a range of training and development programs to help you succeed in your role, including:

• Ongoing coaching and mentoring from experienced colleagues
• Regular training and development sessions to enhance your skills and knowledge
• Opportunities to take on new challenges and responsibilities
• A culture of continuous learning and improvement

How to Apply

If you're passionate about making a difference in the lives of our students and have the skills and experience to succeed in this role, we'd love to hear from you. Please submit your application, including your resume and a cover letter, through our website.

Application Question(s)

* You must have a Bachelor Degree for this role, have you graduated with a Bachelor degree?

Education

* Bachelor's (Preferred)

Work Location

* Remote

Schedule

* 8 hour shift

• No weekends

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