Experienced Senior Customer Engineer – Aerospace Composite Materials and Manufacturing Expert

At arenaflex, we're passionate about pushing the boundaries of science and innovation to create groundbreaking solutions that enhance the way we live, work, travel, and play. As a Senior Customer Engineer, you'll be part of a diverse, global team of over 13,000 associates who share our vision of a safer, cleaner, and more sustainable future. We're committed to promoting unity and valuing the diversity that individuals bring, and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability, or identity.

About arenaflex

arenaflex is a science company that develops innovative solutions for various industries, including aerospace, consumer goods, and healthcare. Our solutions contribute to safer, cleaner, and more sustainable products found in homes, food, planes, cars, batteries, smart devices, and healthcare applications. We're committed to delivering on the ambition of a circular economy and exploring breakthrough technologies that advance humanity.

Job Summary

We're seeking an experienced Senior Customer Engineer to join our team, who will be responsible for developing and nurturing new composite materials and manufacturing technologies aligned to market and customer needs. As a key member of our team, you'll lead concept development activities for new opportunities, be the principal technical interface with our customers, and provide advice on materials and process selections for new composite material applications.

Key Responsibilities

As a Senior Customer Engineer, your key responsibilities will include:

• Developing and nurturing new composite materials and manufacturing technologies aligned to market and customer needs
• Leading concept development activities for new opportunities, coupling material, process, and part design
• Being the principal technical interface with our customers and the voice of the customer for arenaflex's internal functions
• Assessing technology gaps and providing advice for future product and process development
• Promoting arenaflex products and technologies and articulating value propositions to our customers
• Advising on materials and process selections for new composite material applications
• Leading and supporting projects requiring material manufacturing, prototyping, and part builds from thermoset prepregs, thermoplastics, adhesives, primers, and surfacing films with processes including autoclave, out-of-autoclave, press-molding, resin infusion
• Providing field technical support to major aerospace OEM and subcontractors for new and legacy programs
• Identifying and leading resolution of material issues in aerospace composite shops
• Acting as the "Voice of the Customer" to liaise with the greater part of arenaflex to affect a mutually acceptable resolution
• Advising customers on processing and properties of arenaflex products
• Supporting trade studies and providing recommendations on product options and selection based on customer parts & applications
• Leading and supporting research and development activities that aim at achieving technical and business objectives
• Supporting simulation analysis and development for composite part manufacturing and structural performance
• Identifying potential new applications for arenaflex products and supporting Account Managers in capturing new business, assessing market trends, developing business cases, and evaluating competitor's materials
• Identifying and fostering new processes for material deposition, forming, and curing to support technology adoption on aerospace platforms
• Accompanying customers as needed on arenaflex site audits and visits, leading where required
• Supporting and/or leading targeted projects in arenaflex or customer shops, areas include product configuration, capability, cost reductions, problem solving, Lean manufacturing, etc.
• Supporting characterization and reducibility studies of new material developments
• Comprehending business line strategies to establish objectives and customer touch points at assigned accounts
• Supporting coordination of conformance and specification issues between arenaflex plants and Key Customer Procurement and Specification Custodians
• Providing support for customers outside the targeted region as appropriate
• Becoming a Subject Matter Expert (SME) on one or more aspects of composite parts

Qualifications

To be successful in this role, you'll need:

• A Bachelor's degree minimum (in relevant Engineering or Material Science discipline)
• Master's or PhD degree is a plus
• Knowledge of aerospace composite part fabrication
• Experience resolving product and process capability issues in composite part Applications
• Minimum 5 years demonstrated work experience in composites including: problem solving, technical presentations, project management, relationship building, and identification of new opportunities
• Minimum of 2 years' experience on reviewing composite part designs / drawings for manufacturability and specification compliance
• Understanding of the aerospace industry including OEMs, their suppliers, various programs, aerospace quality systems, composite testing requirements, statistical process control and capability, etc.

What We Offer

As a Senior Customer Engineer at arenaflex, you'll enjoy:

• A competitive U.S. base salary range of $90,880 to $113,600 per year
• 16, or more, weeks of maternity/paternity and co-parenting leave, according to local regulations
• A comprehensive training platform for all employees
• Free language courses (24 languages available)
• Free well-being sessions (physical and psychological)
• Opportunities for career growth and professional development
• A dynamic and inclusive work environment that values diversity and promotes unity
• A chance to work on exciting projects that contribute to a safer, cleaner, and more sustainable future

What We're Looking For

We're looking for a highly motivated and experienced Senior Customer Engineer who is passionate about composite materials and manufacturing technologies. You'll be a strong communicator with excellent technical and interpersonal skills, able to work effectively with customers, colleagues, and stakeholders at all levels. If you're a team player who is committed to delivering high-quality results and driving innovation, we'd love to hear from you!

How to Apply

If you're excited about this opportunity and want to join our team, please submit your application through our website. We can't wait to hear from you! Apply Job! Apply for this job