Experienced Customer Support Specialist – Remote Opportunity at arenaflex

At arenaflex, we're revolutionizing the way lawyers practice law with our cutting-edge suite of legal practice software solutions. With over 50,000 lawyers across 170 countries relying on our products, we're on a mission to shift the paradigm of how law firms operate. As a Customer Support Specialist at arenaflex, you'll be at the forefront of delivering exceptional support to our clients, ensuring their success and satisfaction with our products.

Job Summary:

We're seeking an experienced and customer-centric individual to join our remote support team as a Customer Support Specialist. In this role, you'll be responsible for providing high-level support to our clients via phone, chat, and email, resolving their inquiries and issues in a timely and professional manner. You'll be the voice of our customer, working closely with our product and development teams to identify areas for improvement and drive customer satisfaction.

Key Responsibilities:

* Provide exceptional support to clients via phone, chat, and email, resolving their inquiries and issues in a timely and professional manner

• Identify and resolve client issues and concerns, escalating complex issues to the development team as needed
• Establish and maintain strong customer relationships, improving client retention and satisfaction
• Diagnose and troubleshoot technical issues, working with our development team to resolve bugs and improve product functionality
• Communicate customer issues and requests to the development team, providing valuable feedback to inform product development
• Collaborate with our sales and marketing teams to ensure seamless customer onboarding and support
• Work with our latest cloud support systems, including Intercom, Salesforce, JIRA, and G Suite
• Perform other duties as assigned by the support team lead

Work Schedule:

Our support team operates on a flexible schedule, with work hours spanning 10 am – 7 pm EST, 9 am – 6 pm CST, and 7 am – 4 pm PST. As a remote employee, you'll have the flexibility to work from anywhere, as long as you're available during our designated support hours.

Qualifications:

* 2+ years of customer support experience in a SaaS environment

• 2+ years of experience working with cloud-based support systems, including Intercom, Salesforce, JIRA, and G Suite
• Knowledge of the legal industry is advantageous, but not required
• Strong communication and interpersonal skills, with the ability to work collaboratively with different departments
• Ability to handle escalated customer issues and provide technical support to clients
• Self-motivated, diligent, and able to inspire others
• Excellent verbal and written communication skills, with the ability to communicate technical information to both technical and non-technical clients
• Organized, detail-oriented, and able to manage multiple tasks and priorities
• Personable and enjoy working in a client-facing role

Ideal Candidate:

We're looking for a customer-centric individual who is passionate about delivering exceptional support to our clients. If you're a data-driven individual with strong interpersonal skills, a willingness to learn new software, and a passion for problem-solving, we'd love to hear from you.

Why Join arenaflex?

At arenaflex, we're committed to empowering lawyers across the spectrum of practice area, geography, and business needs. Our suite of legal practice software solutions helps lawyers manage, automate, and grow their firms, making us a leader in the legal technology industry. As a member of our support team, you'll be part of a fast-paced, ambitious, and unified team that's dedicated to building the best legal technology products in the world.

Benefits and Perks:

* Competitive salary and benefits package

• Paid vacation, sick, and parental leave
• Remote working flexibility and budget for home office improvements
• Company culture that encourages work-life balance
• 100% paid PPO medical, vision, and dental insurance, 401k matching, equity grants
• Bi-annual company retreats and other fun activities to bring our team together

How to Apply:

If you're passionate about delivering exceptional support to our clients and want to join a dynamic and growing company, please apply through our website. We can't wait to hear from you! Apply Now! Apply for this job