Experienced Customer Service Representative – Evening and Weekend Shift

Join arenaflex, a leading education institution dedicated to empowering adult learners, as a Customer Service Representative in our Evening and Weekend Shift. As a key member of our team, you will play a vital role in providing exceptional support to our online students, ensuring their academic journey is smooth, successful, and enjoyable.

About arenaflex

arenaflex is a diverse community of adult learners from across the U.S. and other countries, who seek to achieve their academic goals and make positive, lasting social change in their professions and communities. With over 100 online degree and certificate programs, we offer a wide range of academic opportunities for students pursuing a bachelor's, master's, doctoral, or certificate. arenaflex has graduated over 174,000 students and is accredited by the Higher Learning Commission.

Our Culture

At arenaflex, we believe in a culture of collaboration, creativity, and innovation, which thrives when we can work flexibly. Depending on your location, this role may be hybrid or remote, allowing you to balance work and personal life. Our flexible work arrangement enables you to work from home or in our offices, with occasional office visits required based on business needs.

Job Description

As a Customer Service Representative in our Evening and Weekend Shift, you will be responsible for providing exceptional support to online students via phone, email, and live chat. You will work in a team environment that supports online students with their financial service issues, technical support needs, registration, materials, and textbooks, and provide support with the nursing field experience process. You will be an expert in the online learning environment, guiding students through the beginning process of their online experience, including supporting them through online orientation and technical readiness to prepare new students for success.

Responsibilities

* Work closely in a team environment to provide outstanding "concierge-level" customer service to students via phone, email, and live chat.

• Troubleshoot student technical issues and coordinate solutions across service and business units. Identify and escalate service issues to Tier 2 teams and supervisors as needed.
• Play a significant role in creating customer service best practices and improving service levels. Some project management duties to help improve service delivery each term.
• Help execute tactical approaches to improve service levels across the organization. Help ensure smooth daily service operations of the team.
• Ensure organizational policy and procedures are followed regarding security and confidentiality pertaining to the collection and/or use of Personally Identifiable Information (PII).
• Strictly adhere to organizational procedures regarding security and confidentiality of student financial and FERPA protected information.
• Performs other duties as assigned
• Complies with all policies and standards

Qualifications

* Bachelor's Degree Preferred

• 1 Experience working in a service-oriented environment, technical support, or related field. Required
• Experience in collecting and handling financially sensitive information in the strictest confidence. Required
• Familiarity with online learning technology is a plus.
• Incumbents will be evaluated, in part, based on performance of each essential function.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Must have a strong commitment to education. Ability to multi-task and work across multiple systems and screens.
• Excellent verbal and written communication skills required. Strong knowledge of Microsoft Office Suite. Strong computer and technical support skills.
• Ability to successfully resolve student issues from request through resolution.
• Ability to de-escalate upset students. Effectively work with multiple databases and student platforms.
• Skilled at connecting and building rapport with students from diverse backgrounds.
• Creative, innovative, able to work independently and in a team environment.
• Ability to adapt to new and rapidly changing situations.
• Ability to work flexible hours to support variable volume.

Career Growth Opportunities and Learning Benefits

At arenaflex, we believe in investing in our employees' growth and development. As a Customer Service Representative, you will have opportunities to:

• Develop your skills and expertise in customer service, technical support, and online learning technology.
• Participate in training programs and workshops to enhance your knowledge and performance.
• Collaborate with cross-functional teams to improve service levels and student experience.
• Contribute to process improvements and best practices development.
• Pursue career advancement opportunities within arenaflex.

Work Environment and Company Culture

arenaflex is committed to creating a work environment that is inclusive, supportive, and empowering. Our company culture values:

• Collaboration and teamwork
• Innovation and creativity
• Flexibility and work-life balance
• Continuous learning and development
• Diversity and inclusion

Compensation, Perks, and Benefits

arenaflex offers a comprehensive benefits package, including:

• Health, dental, vision, life, and disability insurance
• 401k Retirement Program + 6% employer match
• 15 Days of Paid Vacation Days each Calendar Year
• 12 Paid Holidays + 2 floating holidays
• Robust training and development programs
• Opportunities for career advancement and growth

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.

How to Apply

If you are a motivated and customer-focused individual who is passionate about education and making a positive impact on students' lives, we encourage you to apply for this exciting opportunity. Please visit our website at [arenaflex website] to learn more about our company culture, benefits, and application process.

Salary Range

The expected salary range for this position is between $16.65 and $27.36. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.

Apply Now

Don't miss this opportunity to join arenaflex as a Customer Service Representative in our Evening and Weekend Shift. Apply now and take the first step towards a rewarding career in education! Apply for this job