Customer Support Representative - Weekends Required at arenaflex
Join the arenaflex Team: Revolutionizing the Sports Betting and Online Gaming Industry
Are you a driven individual with a passion for sports, technology, and customer support? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further than arenaflex, a cutting-edge technology company that's fueling the biggest winners in sports betting and online gaming.
About arenaflex
arenaflex is a trailblazing company that's redefining the sports betting and online gaming landscape. With a portfolio of innovative products and services, we're working with top-tier sports leagues, media companies, and leading casino operators to bring the excitement of sports and gaming to millions of fans worldwide. Our team is comprised of passionate, forward-thinking individuals who are dedicated to making a lasting impact on the industry and the world.
Our Culture
At arenaflex, we're not just looking for employees – we're seeking like-minded individuals who share our values of integrity, curiosity, and a willingness to challenge the norm. Our culture is built on trust, autonomy, and inclusivity, where every team member has the freedom to grow, learn, and thrive. We believe in supporting our employees' personal and professional development, and we're committed to creating a work environment that's fun, engaging, and rewarding.
The Role
We're seeking a fully-remote Customer Support Representative to join our team. As a key member of our support team, you'll be responsible for providing exceptional customer service to contest entrants via email and live chat feature, using Zendesk and Intercom. Your primary focus will be on resolving bet and contest inquiries, handling support requests, and escalating critical site issues to ensure a speedy resolution.
Responsibilities
* Live Customer Support for contest entrants via email and live chat feature
- Handling support requests and escalating them to the appropriate parties
- Monitor for critical site issues and escalate to the proper channels to ensure a speedy resolution
- Resolve bet and contest inquiries regarding sporting rules & account and billing inquiries from users
- Requests include: verifying user identities during sign-up, gameplay questions, the status of withdrawals, and more
Qualifications
* 2+ years experience in a customer support or operations role (sports, tech, start-up a plus)
- Knowledge of and enthusiasm for sports, sports gaming, and technology is a must
- Knowledge of online gaming fraud, payments, gaming tools, systems, and reports is highly preferred
- Experience working with Customer Support tools like Zendesk and Intercom
- Outstanding written communicator
- Collaborative, team-oriented mindset
- Strong internet connection and reliability
Why You Should Work at arenaflex
* Positions are fully remote, allowing you to work from anywhere and maintain a healthy work-life balance
- Quarterly contests and giveaways featuring prizes and swag boxes to show our appreciation for your hard work
- A $300 home office reimbursement to help you set up a comfortable and productive workspace
- Parental support (paid leave, childcare, and adoption benefits) to help you balance your personal and professional life
- Health, Dental, Vision+, and 401K Match & FSA to ensure your physical and financial well-being
- A great culture that values trust, autonomy, and inclusivity, where you can be yourself and grow professionally
What We Promise You
At arenaflex, we're committed to creating a work environment that's transparent, fun, and engaging. We believe in giving our employees the freedom to grow, learn, and thrive, and we're dedicated to supporting their personal and professional development. We promise you:
- A culture that values trust vs. micromanaging, where every team member has the autonomy to make decisions and take ownership of their work
- An inclusive environment where you can be yourself and don't have to change who you are
- Opportunities for personal and professional growth, where you can learn and develop new skills
- A transparent and fun work environment that's engaging and rewarding
How to Apply
If you're a motivated and passionate individual who's looking for a challenging and rewarding role in the sports betting and online gaming industry, we want to hear from you! Apply now to join the arenaflex team and be a part of our mission to revolutionize the industry and make a lasting impact on the world. Apply Job! Apply for this job