Experienced Community Moderator and Customer Support Specialist – Mental Health and Wellness Community
At arenaflex, we're dedicated to creating a safe, virtual world and welcoming community where members can access life-changing mental health tools and connect with others who share similar experiences. Our community is free to join and accessible on VR, desktop computers, or mobile devices, offering over 200 events each week led by certified guides. These events cater to various needs, from serious topics like Anxiety and Depression to more informal social gatherings and relaxation techniques like mindfulness and meditation. We're seeking a compassionate and dedicated individual to join our team as a Community Moderator and Customer Support Specialist. In this role, you'll play a vital part in ensuring the safety and positive engagement of our community members within our online application. You'll also provide exceptional customer support through Zendesk to enhance the overall user experience.
About arenaflex
arenaflex is a pioneering organization in the mental health and wellness space, committed to providing a supportive environment for individuals to connect, learn, and grow. Our community is built on the principles of empathy, understanding, and inclusivity, and we're passionate about creating a safe space for people to share their experiences and find support.
Responsibilities
As a Community Moderator and Customer Support Specialist, you'll be responsible for: ### Community Moderation
- Monitor user interactions within the application to ensure a safe and supportive environment.
- Enforce community guidelines and policies to maintain a positive atmosphere.
- Engage with community members, address concerns, and provide assistance when needed.
- Welcome and greet new users, fostering a sense of belonging.
### Customer Support
- Respond to user inquiries and support requests via Zendesk in a timely and professional manner.
- Troubleshoot and resolve user issues effectively, demonstrating empathy and understanding.
- Collaborate with the technical team to escalate and resolve complex issues.
### Documentation
- Maintain accurate and detailed records of user interactions and support requests.
- Provide insights and feedback to improve community engagement and user satisfaction.
Qualifications
To be successful in this role, you'll need:
- Strong communication skills, both written and verbal.
- Empathetic and patient with the ability to handle sensitive situations.
- Familiarity with mental health topics and a commitment to promoting a supportive environment.
- Previous experience in community moderation and/or customer support is preferred.
- Ability to adapt to new technologies and platforms.
- Must have previous experience using Zendesk.
- Academic or professional background in psychology or mental health.
- Bachelor's degree in psychology preferred.
Schedule and Benefits
This is a part-time position with approximately 20-30 hours per week, with the potential to transition into a full-time role based on performance and business needs. arenaflex offers a flexible schedule, on-the-job training, and the opportunity to work from home.
How to Apply
If you're passionate about creating a safe and supportive community for individuals with mental health concerns, we encourage you to apply. Please fill out our application and include your up-to-date resume here: https://form.typeform.com/to/jKValCuB.
arenaflex is an equal opportunity employer
, and we welcome individuals from all backgrounds and experiences to apply.
Job Details
* Job Type: Part-time, Contract
- Pay: $15.00 - $22.00 per hour
- Expected hours: 20 – 30 per week
- Benefits:
+ Flexible schedule + On-the-job training + Work from home
- Experience level: 1 year
- Shift: 8 hour shift
- Day shift
- Weekly day range: Monday to Friday
- Weekends as needed
- Work setting: Office
- Remote
- Work Location: Remote
If you're ready to join a dynamic team dedicated to creating a supportive community for individuals with mental health concerns, apply now! Apply for this job