Experienced Customer Service Support Representative (Remote) – Patient Billing and Revenue Growth
At arenaflex, we're dedicated to bringing comprehensive genetic information into mainstream medicine to improve healthcare for billions of people. Our team is driven to make a difference for the patients we serve, and we're leading the transformation of the genetics industry by making clinical-grade genetic information affordable and accessible to guide health decisions across all stages of life. As a Customer Service Support Representative at arenaflex, you'll be on the frontlines responding to a variety of clinician and patient billing-related inquiries. You'll work cross-functionally across multiple departments, including sales, operations, billing, and lab teams, to serve our patient and client needs. If you're a customer-focused individual with a passion for problem-solving and a drive to make a difference, we want to hear from you.
Responsibilities:
* Be well-versed in all processes and policies to respond clearly to high-volume billing phone and e-mail inquiries
- Collect patient payments through e-mail, phone calls, or standard mail correspondence
- Set up payment plans directly with patients
- Work closely with other functional areas to increase revenue
- Resolve discrepancies, when required
- Identify issues and suggest potential improvements
- Develop collection methods that consistently lead to achieving or exceeding company financial goals
- Collaborate with your team to create ways to increase cash collections while providing the best service and experience to patients
- Participate in projects that extend beyond your day-to-day to stretch you to think outside the box
Qualifications:
* Minimum High School diploma or equivalent required, Bachelor's degree preferred
- 1+ year experience working in a client-facing role in a work setting that is heavily customer-focused or 2+ years of work experience post-college
- Ability to work remote
- Ability to work independently and commit to a structured environment
- Experience using Google Apps, Mac OS X, and CRM applications (i.e. Salesforce)
- Bilingual a plus
Remote Work:
* Must have high-level Internet speed (50 mbps) connectivity
- Dedicated work-from-home space
- Ability to manage time and tasks independently while maintaining productivity
- Must meet weekly and monthly production goals
- Effective communication skills
- Alpha-Numeric Data Entry proficiency
- 10-key experience
What You Bring:
* Exceptional attention to detail and organizational abilities
- Outstanding customer service/phone communication skills and ability to complete a high volume of calls
- High energy, self-starter, great teammate, and ready to roll up your sleeves to get things done
- Strong work ethic and commitment to improving patients' lives while being flexible and adaptable with a drive to go above and beyond
- Enjoy problem-solving in a dynamic, fast-paced, team-based, and rapidly changing environment
Work Environment and Company Culture:
At arenaflex, we're committed to creating a work environment that's inclusive, diverse, and supportive. We believe in empowering our employees to grow and develop their skills, and we offer a range of opportunities for career growth and learning. Our company culture is built on a foundation of collaboration, innovation, and a passion for making a difference in the lives of our patients.
Compensation, Perks, and Benefits:
* Competitive hourly rate: $15.00 to $18.00 an hour or (State/Local minimum wage, if higher)
- Comprehensive benefits package, including:
+ Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, and Employee Stock Purchase Plan + Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only
- Flexible work arrangements, including remote work options
- Opportunities for career growth and learning
- Recognition and rewards for outstanding performance
Equal Opportunity Employer:
arenaflex is proud to be an Equal Opportunity Employer. We strive for diversity and inclusion in the workforce and do not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.
How to Apply:
If you're a motivated and customer-focused individual with a passion for problem-solving and a drive to make a difference, we want to hear from you. Please submit your application through our website, and we'll be in touch to discuss your qualifications and next steps.
Application Window:
The application window for this position is open until [insert date]. We encourage all qualified candidates to apply.
Contact Information:
For more information about arenaflex and our job opportunities, please visit our website or contact us at [insert contact information]. If you're an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at arenaflex Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement. Apply for this job