Experienced Customer Support Specialist – Delivering Exceptional Experiences for arenaflex Candidates and Customers

At arenaflex, we're revolutionizing the way organizations discover, engage, assess, and hire the best talent. As the talent experience leader, we're committed to accelerating the hiring process, connecting companies and candidates anytime, anywhere. Our cutting-edge, text-enabled end-to-end talent experience platform includes video interviewing, assessments, and conversational AI. With over 70 million video interviews and 200 million chat-based candidate engagements for over 1,200 pioneering customers worldwide, we're proud of our impact on the industry. At arenaflex, we're not just building a company – we're building a community. We're relentlessly focused on developing fair and objective hiring solutions to help our customers and their candidates, and we strive to mirror this focus in our own hiring practices. We're committed to building a diverse and inclusive culture based on a foundation of respect and inclusion, where everyone feels valued and empowered to succeed.

Join Our Team as a Customer Support Specialist

As a Customer Support Specialist at arenaflex, you'll be part of the front-line of our experience for interviewing candidates and customers. You'll exhibit passion for providing the best possible customer experience through each interaction and strive to always be improving. Successful Customer Support Specialists have an open and positive attitude, allowing them to celebrate the successes of the team, communicate proactively, and exemplify customer obsession by taking ownership of investigations.

Key Responsibilities:

* Resolve customer and candidate issues via phone, email, and chat, ensuring timely and effective resolution.

• Complete projects assigned by the support manager, demonstrating adaptability and a willingness to learn.
• Identify, research, and resolve customer issues using the arenaflex system, showcasing technical expertise and problem-solving skills.
• Follow-up on customer inquiries not immediately resolved, maintaining a proactive and customer-centric approach.
• Complete call logs and reports, providing valuable insights for process improvements.
• Recognize, document, and alert the supervisor of trends/ issues in customer calls, contributing to a culture of continuous improvement.
• Recommend process improvements, leveraging your expertise to enhance the customer experience.
• Nights or weekend hours might be required depending on shift, demonstrating flexibility and a commitment to delivering exceptional service.

Qualifications:

* Excellent interpersonal communication skills and a friendly demeanor, with the ability to build rapport with customers and colleagues alike.

• Excellent reading and writing skills, with the ability to accurately type at least 40+ words/minute, ensuring efficient and effective communication.
• Tech savvy with the ability to learn how to troubleshoot technical issues while navigating multiple systems, showcasing adaptability and a willingness to learn.
• 2+ years in a customer service role, with experience in a technical support role preferred, demonstrating a strong foundation in customer-centric service.
• Strong problem-solving skills and resourcefulness, with the ability to think critically and outside the box.
• Experience with Salesforce or another CRM preferred, showcasing technical expertise and a commitment to process improvement.
• Experience communicating with customers preferred, with a proven track record of delivering exceptional customer experiences.

Why Join arenaflex?

*

Career Growth Opportunities:

arenaflex is committed to helping you grow and develop your skills, with opportunities for advancement and professional growth.

Learning Benefits:

We believe in investing in our employees' education and development, providing access to training programs, workshops, and conferences.

Work Environment:

Our fully remote US team is dedicated to creating a flexible and inclusive work environment, where everyone feels valued and empowered to succeed.

Company Culture:

arenaflex is built on a foundation of respect, inclusion, and diversity, with a culture that celebrates individuality and promotes collaboration.

Compensation and Perks:

We offer competitive compensation and benefits, including health insurance, retirement plans, and paid time off.

Equal Opportunity Employer

arenaflex is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected under the law. arenaflex is an equal opportunity employer, committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation. All your information will be kept confidential according to EEO guidelines.

Important Note

arenaflex is NOT currently hiring in the following states: AK, IA, ME, MS, NM, or WV.

Ready to Join Our Team?

Apply now to become a part of our dynamic and growing team at arenaflex. We can't wait to hear from you! Apply for this job