Experienced Customer Analytics Manager – Enterprise Solutions

As a leading online employment marketplace, arenaflex is revolutionizing the way businesses connect with their next great opportunity. With a strong focus on innovation and customer satisfaction, we're seeking an experienced Customer Analytics Manager to join our team. This is an exciting opportunity to leverage your analytical skills and expertise to drive business growth and deliver actionable insights to our Enterprise customers.

About arenaflex

arenaflex is a pioneering online employment marketplace that actively connects millions of businesses and job seekers through innovative mobile, web, and email services. Powered by AI-driven smart matching technology, we're the #1 rated job search app on iOS & Android. Our mission is to empower businesses to find their next great opportunity, and we're committed to providing exceptional customer experiences that drive results.

Job Summary

As a Customer Analytics Manager at arenaflex, you'll play a critical role in translating data into actionable insights for our Enterprise customers. You'll work closely with cross-functional teams to develop and maintain standardized reporting tools, build rapport with customers and customer-facing teams, and present compelling stories to internal stakeholders and customers. If you're a data-driven professional with a passion for customer success, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Analyze large datasets to distill actionable insights and present findings in a compelling story to internal stakeholders and customers

• Build and maintain rapport as a product and industry expert for customers and customer-facing teams
• Collaborate with cross-functional teams to assist in the development, management, and maintenance of standardized reporting tools
• Develop and maintain relationships with customers to understand their needs and preferences
• Present technical content to non-technical audiences, including customers and internal stakeholders
• Work closely with Sales, Product, Decision Science, and Marketing teams to drive business growth and customer satisfaction

Minimum Qualifications

* Degree in statistics, market research, business, or a relevant technical field, or equivalent practical experience

• Proven ability to use data visualization tools to provide actionable insights and reusable frameworks, preferably in digital advertising or ads monetization fields
• 5+ years customer-facing experience, with the proven ability to present technical content to non-technical audiences
• Proficiency in SQL, Tableau, and working with large datasets
• Strong analytical skills, including qualitative and quantitative analysis techniques
• Ability to initiate and complete projects with minimal guidance
• Advanced knowledge of Google G Suite and MS Office Suite (Word, Excel, PPT)
• Travel Required: Ability to travel up to 20% of the time

Preferred Qualifications

* Demonstrated ability to collaborate effectively with cross-functional teams, especially Sales, Product, Decision Science, and Marketing

• 5 years of experience in media analytics, advertising sales, digital media and marketing, consulting, or financial analysis
• 5+ years experience in a client-facing role with Fortune 1000 companies
• Proficiency working with superset, databricks, and AWS web services
• Developed a deep understanding of a company's ads business, analyzing trends and identifying opportunities for growth, and regularly presented findings to stakeholders

What We Offer

* Competitive salary: $100,000-$140,000 (US base salary range)

• Exceptional benefits package
• Flexible Vacation & Paid Time Off
• Employer-matched 401(k) plan
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

Why Join arenaflex?

* arenaflex is a leader in the online employment marketplace, with a strong reputation for innovation and customer satisfaction

• We offer a dynamic and collaborative work environment, with opportunities for career growth and professional development
• Our team is passionate about delivering exceptional customer experiences and driving business growth
• We're committed to diversity, equity, and inclusion, and we welcome applicants from diverse backgrounds and perspectives

How to Apply

If you're a motivated and experienced professional with a passion for customer analytics, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal opportunity employer and provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics.

Privacy Notice

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