Experienced Customer Service Representative – Utility Industry Expert

At arenaflex, we're passionate about sustaining energy and water for life, and we're looking for talented individuals to join our team of dedicated professionals. As a Customer Service Representative, you'll play a vital role in delivering exceptional customer experiences, resolving complex issues, and contributing to the success of our business.

About arenaflex

arenaflex is a growing renewable energy and utility company with a rich history of innovation and commitment to sustainability. With over $15 billion of assets across North America and internationally, we're a leader in the industry, providing regulated electricity, water, and natural gas utility services to over 1 million customer connections. Our purpose remains unchanged – Sustaining Energy and Water for Life.

Job Summary

We're seeking an experienced Customer Service Representative to join our team at arenaflex. As a key member of our customer service team, you'll be responsible for providing prompt, accurate, and professional service to internal and external customers. You'll handle complex customer situations, assist with special projects, and contribute to a collaborative environment that values teamwork, trust, and continuous learning.

Key Responsibilities

* Provide exceptional customer service through various channels, including in-person, electronic, and telephone interactions

• Handle complex customer situations, resolving issues in a timely and professional manner
• Assist with special projects, training, and coaching as needed
• Maintain accurate customer records and perform administrative tasks
• Schedule and follow up on payment arrangements for delinquent accounts
• Coordinate disconnections for non-payment and schedule re-connects
• Develop positive customer relationships, anticipating, identifying, and responding to customer needs effectively
• Communicate effectively with customers in a fast-paced environment
• Ensure compliance with arenaflex policies, procedures, and regulatory rules

Accountabilities

* Review applications, collect deposits, process credits/misc charges, code accounts, and track new services

• Assist with walk-in customers as needed
• Provide assistance to field personnel and field managers as well as other departments as needed
• Maintain accurate customer records
• Schedule and follow up on payment arrangements for delinquent accounts
• Coordinate disconnections for non-payment and schedule re-connects
• Demonstrate ability to effectively communicate with customers in a fast-paced environment while developing positive customer relations, anticipating, identifying, and responding to customer needs effectively required
• Excellent written and verbal communication skills required
• Ability to set priorities, plan, and coordinate work activities to accomplish work objectives
• Ensure all working practices are compliant with arenaflex policies, procedures, and NY PSC regulatory rules

Education and Experience

* High school diploma or equivalent required; Associates degree preferred

• Proficiency in using computer systems and accounting or billing software required
• Minimum of 3 years Call Center or Customer Service experience required
• Experience with electronic data storage processes required
• Valid driver's license required

What We Offer

* Company-funded Pension program

• 401(k) with Company match
• Full insurance benefits (health/dental/vision/life)
• Collaborative environment with a genuine flexible working policy
• Share purchase/match plan
• Defined Contribution savings plan
• Top Talent Program
• Volunteer paid days off
• Employee Assistance Program
• Achievement fund

Work Environment and Culture

At arenaflex, we value diversity, inclusivity, and teamwork. Our collaborative environment is designed to foster growth, learning, and innovation. We're committed to building a diverse and inclusive workforce, and we encourage applicants from all backgrounds to apply.

Compensation and Benefits

* $22.28 per hour

• 40 hours per week
• Benefits include:

+ 401(k) + Dental insurance + Health insurance + On-the-job training + Paid time off + Vision insurance

How to Apply

If you're passionate about delivering exceptional customer experiences and contributing to the success of arenaflex, we encourage you to apply. Please submit your application, including your resume and a cover letter, to [insert contact information]. We're an equal opportunity employer, and we value each person's unique background, diversity, experiences, perspectives, and talents.

Join Our Team

At arenaflex, we're committed to building a diverse and inclusive workforce. If you're excited about this role and are not certain you meet all the qualification requirements, we encourage you to apply to further investigate the opportunity. We're looking for talented individuals who share our passion for sustainability, customer service, and teamwork. Join our team and contribute to the success of arenaflex! Apply for this job