Program Manager

About the job

JOB DUCK IS HIRING A PROGRAM MANAGER

We’re not just another company – we’re a team of driven individuals passionate about connecting businesses with top-tier international and home-based professionals. We’re building something big here, aiming to be the largest recruitment and staffing firm in the United States for this specialized talent pool, and we’re looking for someone who wants to be a part of that journey. Our culture is built on five core values that guide everything we do:

Attack the Day: We start each day prepared to conquer it. We focus on the one thing we can do today to make our work easier and propel the company forward. Be Incredible: We strive for excellence in everything we do. We’re organized, efficient, and never settle for mediocrity. We go the extra mile, providing exceptional value at every turn. Complete the Job: We’re doers. We get things done, even when it’s tough. We make the extra effort, leveraging our experience, knowledge, skills, and resources to overcome any challenge. Dream Big: We have ambitious goals and we’re not afraid to chase them. We embrace change and are passionate about growth, both personally and as a company. We operate as the company we aspire to be, always striving for more. Excuse-Free Attitude: Excuses have no place here. We believe in accountability and ownership. We own our mistakes and focus on finding solutions, not making excuses.

This isn’t just a job; it’s an opportunity to join a dynamic team that’s making an impact.

Role Overview

The Program Manager is accountable for driving member engagement, implementing optimized training pathways (pre- and post-hire), and enhancing the overall experience for the Job Duck Talent Community, from Candidates preparing for placement to Staffers with Senior-level experience. This role is responsible for managing the operational flow of the Talent Community, ensuring seamless integration across Workday, Active Campaign, and the Talent Community Portal. By incorporating skill gap mitigation efforts, analyzing key metrics and identifying trends and conversion opportunities, the administrator elevates member quality and readiness. Working cross-functionally with the Marketing, IT and Delivery departments, as well as the Learning Team, this role ensures that funnel performance is continually improved, and that learning and career development initiatives are personalized to meet the evolving needs of members.

Your Responsibilities Will Include but Are Not Limited To:

Overseeing daily operations of the Talent Community, ensuring SOPs are followed and optimized. Maintaining and updating Active Campaign candidate contact lists using Workday reports. Manage candidate tagging and segmentation based on training activity and engagement. Monitoring portal usage and engagement metrics (logins, job browsing, resume updates). Collaborating with IT to improve training recommendations and job matching. Collaborating with Marketing to refine campaigns and announcements based on click-through and conversion data Tracking course catalog usage, completion rates, and tier conversion metrics Providing insights on skill gaps and implementing targeted training to elevate members from Tier C to A Collaborating with the Learning Team to support the development of customized learning paths aligned with current available job requirements. Generating and interpreting reports to guide strategic decisions Monitoring dropout rates, course ratings, and application trends to refine the Talent Community model Providing insights on overqualified/underqualified populations and skills gap trends Ensuring data accuracy between Workday, Active Campaign, and internal systems Collaborating with IT, Data and Marketing to improve dashboard visibility and funnel tracking

What We’re Looking For:

At least two years of experience managing small projects with cross-functional teams Data interpretation experience and skills Background in recruitment, HR operations, or talent development Familiarity with Workday (especially EEL) and Active Campaign (Preferred) Knowledge of training pathways and career development programs, especially tiered competency models (journey-based learning design) Strong written and verbal communication skills Reliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload) Quiet, distraction-free remote work environment

What’s In It for You?

Monthly compensation starting from 900 USD to 1100 USD Paid time off and holiday pay. Referral and annual bonuses. 100% Remote, Full-Time, Long-Term Career Opportunity. Parental leave. Opportunities for professional development and training Dedicated support from our team. A chance to work with clients who share our values.

Ready to dive in? Apply now and make sure to follow all the instructions!

DISCLAIMER: Every candidate must pass each step in our application process to become part of our team. Ensure you have all the required documentation ready to streamline your application process.