Experienced Customer Service Representative – Order Processing and Customer Support

At arenaflex, we are committed to delivering exceptional customer experiences and providing top-notch support to our valued clients. As a key member of our team, the Experienced Customer Service Representative – Order Processing and Customer Support will play a vital role in ensuring seamless order processing, accurate documentation, and timely communication with our customers. If you are a detail-oriented, organized, and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading provider of innovative solutions and services, dedicated to empowering our customers to achieve their goals. Our team is comprised of talented professionals who share a common vision of excellence, innovation, and customer satisfaction. We are committed to fostering a culture of collaboration, continuous learning, and growth, where our employees can thrive and reach their full potential.

Job Summary

The Experienced Customer Service Representative – Order Processing and Customer Support will be responsible for processing customer orders, ensuring accurate and efficient order entry, and providing exceptional customer support. This role requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Process customer orders accurately and efficiently, ensuring seamless order processing and timely communication with customers

• Enter orders generated by account managers, making tickets and taking them to scheduling
• Check all orders over $5000 for accuracy, ensuring that all necessary documentation is complete and accurate
• Document and arrange all releases from inventory, ensuring that all necessary records are up-to-date and accurate
• File tickets for all completed jobs, maintaining accurate records and ensuring that all necessary documentation is complete
• Evaluate and verify purchase order correspondence with quotation, verifying with account managers when questions arise to keep the workflow moving
• Prepare materials for return to customers, ensuring that all necessary documentation is complete and accurate
• Document Haz-Mat orders, ensuring that all necessary records are up-to-date and accurate
• Order marketing materials, ensuring that all necessary documentation is complete and accurate
• Manage internal forms, including custom labels, bills of lading, job tickets, invoices, and other necessary documents
• Manage FSI and FSC records, ensuring that all necessary documentation is complete and accurate
• Fill in for account managers and assume AM responsibilities when account managers are absent, including checking emails and voice mails and making relevant decisions that may impact the AM's business
• Assist the estimating department as needed, providing support and ensuring that all necessary documentation is complete and accurate
• Perform additional tasks and duties as required and delegated by the Director of Sales
• Work in compliance with Safe-Well policies at all times, ensuring a safe and healthy work environment

Essential Qualifications

* High school graduate or general education degree (GED) required

• Associate's degree (two-year college or technical school) required
• Bronze designation on ACT will be considered in lieu of high school equivalency
• 2+ years of experience in customer service or a related field
• Excellent communication and interpersonal skills
• Ability to work effectively in a fast-paced environment
• Strong attention to detail and organizational skills
• Ability to work accurately and efficiently in a high-volume environment
• Ability to work effectively with customers, account managers, and other stakeholders
• Ability to adapt to changing priorities and deadlines
• Ability to work in a team environment and provide support to colleagues as needed

Preferred Qualifications

* Experience in a customer service or order processing role

• Knowledge of Microsoft Suite and other software applications
• Certification in customer service or a related field
• Experience working in a manufacturing or production environment
• Ability to speak multiple languages

Skills and Competencies

* Accuracy: Ability to perform work accurately and thoroughly

• Active Listening: Ability to actively attend to, convey, and understand the comments and questions of others
• Communication, Oral: Ability to communicate effectively with others using the spoken word
• Communication, Written: Ability to communicate in writing clearly and concisely
• Detail Oriented: Ability to pay attention to the minute details of a project or task
• Financial Aptitude: Ability to understand and explain economic and accounting information, prepare and manage budgets, and make sound long-term investment decisions
• Organized: Possessing the trait of being organized or following a systematic method of performing a task
• Project Management: Ability to organize and direct a project to completion
• Problem Solving: Ability to find a solution for or to deal proactively with work-related problems
• Safety Awareness: Ability to identify and correct conditions that affect employee safety
• Time Management: Ability to utilize the available time to organize and complete work within given deadlines
• Working Under Pressure: Ability to complete assigned tasks under stressful situations

Work Environment

* Manufacturing office; climate-controlled environment

• Ability to work in a fast-paced environment with multiple priorities and deadlines
• Ability to work effectively in a team environment and provide support to colleagues as needed
• Ability to adapt to changing priorities and deadlines

Compensation and Benefits

* Competitive hourly rate: $14.00 - $18.58 per hour

• Comprehensive benefits package, including:

+ 401(k) and 401(k) matching + Dental insurance + Disability insurance + Employee assistance program + Flexible spending account + Health insurance + Life insurance + Paid time off + Paid training + Tuition reimbursement + Vision insurance

Schedule

* 8-hour shift

• Day shift
• Monday to Friday

Work Location

* In-person work environment If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job