Experienced Customer Service Representative II – Development Services Department at arenaflex
Job Summary:
Join arenaflex, a dynamic and forward-thinking organization, as an Experienced Customer Service Representative II in the Development Services Department. As a key member of our team, you will play a vital role in delivering exceptional customer experiences, promoting orderly growth and development, and ensuring the City of Fort Worth remains the most livable city in Texas. If you possess excellent communication skills, a passion for customer service, and a commitment to continuous improvement, we encourage you to apply for this exciting opportunity.
About arenaflex:
arenaflex is a leading organization in the City of Fort Worth, dedicated to making a positive impact on the lives of our residents. With a strong focus on exceptional customer experience, mutual respect, diversity, and continuous improvement, we strive to create a work environment that is inclusive, supportive, and empowering. Our employees are our greatest asset, and we are committed to providing them with the tools, resources, and opportunities they need to succeed.
Job Responsibilities:
As an Experienced Customer Service Representative II, you will be responsible for:
- Addressing internal and external email communications, responding to service requests submitted via CRM, phone calls, and face-to-face inquiries from customers regarding permit application and processing.
- Responding to customer inquiries and complaints in a timely and efficient manner, resolving problems related to registrations, building permits, and other related permits.
- Monitoring the status of permit applications and following up as needed to assist customers with various permit issues.
- Completing appropriate research when needed to resolve issues.
- Explaining applicable codes, ordinances, policies, and procedures via phone, electronic communication, and face-to-face interactions, and issuing registrations, licenses, and permits in accordance with applicable codes and ordinances.
- Assessing applicable fees and ensuring consistency and quality of customer service.
- Consistently performing daily tasks that require adherence to specific deadlines.
- Responding to customer inquiries and complaints in a timely and efficient manner.
- Working diligently to promote departmental goals and meet business needs.
Essential Qualifications:
* High school diploma or equivalent.
- Two (2) years of responsible customer service experience within the Development Services Department.
- Excellent written and verbal communication skills.
- Ability to effectively communicate with customers with varying levels of expertise.
- Strong problem-solving skills and ability to work independently.
- Ability to work in a fast-paced environment and meet deadlines.
Preferred Qualifications:
* Municipal customer service or permitting experience.
- Bilingual skills: English/Spanish desirable.
- GIS, Accela Automation & CRM skills.
- Microsoft Word, Outlook, and Excel skills.
Skills and Competencies:
* Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Strong attention to detail and organizational skills.
- Ability to work independently and as part of a team.
- Strong customer service skills and ability to provide exceptional customer experiences.
Career Growth Opportunities and Learning Benefits:
* arenaflex is committed to providing its employees with the tools, resources, and opportunities they need to succeed. As an Experienced Customer Service Representative II, you will have access to: + Professional development opportunities, including training and education programs. + Mentorship and coaching from experienced colleagues. + Opportunities for career advancement and growth within the organization. + A dynamic and supportive work environment that encourages collaboration and innovation.
Work Environment and Company Culture:
* arenaflex is proud to be an Equal Employment Opportunity employer. We are committed to creating a work environment that is inclusive, supportive, and empowering.
- Our employees are our greatest asset, and we strive to provide them with a work environment that is safe, healthy, and enjoyable.
- We offer a range of benefits and perks, including:
+ 11 paid holidays. + Medical, dental, and vision insurance. + Paid time off. + Pension plan. + Professional development opportunities. + And much more!
Compensation and Benefits:
* Pay range: $17.62/hr. - $22.02/hr.
- Benefits package includes:
+ 11 paid holidays. + Medical, dental, and vision insurance. + Paid time off. + Pension plan. + Professional development opportunities. + And much more!
How to Apply:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [arenaflex website]. We look forward to hearing from you!
Equal Employment Opportunity:
arenaflex is an Equal Employment Opportunity employer. We are committed to creating a work environment that is inclusive, supportive, and empowering. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor.
Reasonable Accommodations:
arenaflex is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions.
Pre-Employment Checks:
Candidates who do not meet the Education requirement may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks, depending on the position requirements. These may include, but are not limited to: criminal background check, drug screen, education verification, etc. Criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only. Apply for this job