Experienced Work From Home Customer Service Representative – Delivering Exceptional eBay Customer Experiences

At arenaflex, we're passionate about connecting people from diverse backgrounds, perspectives, and geographies. As a Work From Home Customer Service Representative, you'll play a vital role in supporting our customers and tackling their problems in the quickest, simplest, and easiest way possible. Our goal is to leave each customer feeling excellent about arenaflex along the way!

About the Team:

Our Customer Service Team is dedicated to providing exceptional experiences for our customers. We're a dynamic and fast-paced team that thrives on collaboration, innovation, and a customer-centric approach. As a Work From Home Customer Service Representative, you'll be part of a team that's passionate about delivering outstanding customer service and making a positive impact on our customers' lives.

This Role:

As a Work From Home Customer Service Representative, you'll be responsible for:

• Supporting eBay buyers on matters regarding site navigation, account setup and inquiries, payments, and other general questions.
• Providing engaging and compassionate customer service within a dynamic call center environment.
• Effectively utilizing written and verbal communication to serve eBay customers.
• Establishing and maintaining customer trust.
• Implementing conflict management skills to de-escalate calls in a way that builds a positive customer experience.
• Making independent and insightful decisions keeping customer and company needs in mind.
• Engaging in weekly development sessions with Team Leaders and Coaches.
• Maintaining high performance metrics including quality, adherence, and customer satisfaction.

You Are:

* A stellar communicator with the ability to speak effectively to customers from diverse backgrounds.

• Proficient in computer setup and technical troubleshooting.
• Customer-centric, allowing you to maintain a high level of customer focus in a variety of different and complicated situations.
• Skilled and insightful to the needs of customers.
• Comfortable in a dynamic, fast-paced working environment.
• 2+ years of call center or customer service related experience.

Work from Home Requirements:

* Must be located in Utah.

• Have a secure workspace, preferably in a room or office with a door that closes it off from noises and distractions such as pets, children, and other adults.
• Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rates (wireless, DSL, and/or satellite Internet Service Providers are not compatible with our systems).
• Internet service does need to have a consistent internet speed of 10 mbps download and 4 mbps upload.
• Have (or be willing to get) a phone land line used exclusively for work. Not used for personal incoming/outgoing calls or alarm systems.

Our Benefits:

* Starting pay of $16.25/hr with differentials for swing and weekend shifts.

• Benefits on Day 1 (Medical, Dental, Vision Insurance).
• 16+ Days of Paid Time Off.
• arenaflex Sabbatical- Every 5 years, receive 4 weeks off at 100% pay.
• Teammates receive quarterly performance bonuses and yearly performance raises.
• And many more at arenaflexbenefits.com.

Why Join arenaflex?

* We're passionate about creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies.

• We strive to be a place where, no matter who you are, you feel safe, included, and have the opportunity to bring your unique self to work.
• We're committed to diversity and inclusion, and we want to ensure that you feel valued and respected as an individual.

How to Apply:

If you're passionate about delivering exceptional customer experiences and want to join a dynamic team, apply now! We have multiple steps in our process, and if you're selected to move forward, you'll be contacted via email and asked to complete an online skills assessment. Apply Now!

Disclaimer:

Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role.

Equal Opportunity Employer:

arenaflex is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [Email available when viewing the job]. We will make every effort to respond to your request for disability assistance as soon as possible. Apply for this job