Experienced Community Moderator and Customer Support Specialist – Mental Health and Wellness Community

At arenaflex, we're dedicated to creating a safe, virtual world and welcoming community where members can access life-changing mental health tools and connect with others who share similar experiences. Our community is free to join and accessible through VR, desktop computers, or mobile devices, offering unlimited access to over 200 events each week. These events are group meetings led by certified guides, covering a range of topics from serious mental health issues like Anxiety and Depression to more informal social gatherings and relaxation techniques like mindfulness and meditation. We're seeking a compassionate and dedicated individual to join our team as a Community Moderator and Customer Support Specialist. In this role, you'll play a vital part in ensuring the safety and positive engagement of our community members within our online application. You'll also provide exceptional customer support through Zendesk to enhance the overall user experience.

About arenaflex

arenaflex is a pioneering organization in the mental health and wellness space, committed to providing a supportive and inclusive community for individuals from all walks of life. Our mission is to empower people to take control of their mental health, connect with others who understand their experiences, and access the resources they need to thrive. We're passionate about creating a safe and welcoming environment where members can feel heard, seen, and supported.

Responsibilities

As a Community Moderator and Customer Support Specialist, you'll be responsible for: ### Community Moderation

• Monitor user interactions within the application to ensure a safe and supportive environment.
• Enforce community guidelines and policies to maintain a positive atmosphere.
• Engage with community members, address concerns, and provide assistance when needed.
• Welcome and greet new users, fostering a sense of belonging.

### Customer Support

• Respond to user inquiries and support requests via Zendesk in a timely and professional manner.
• Troubleshoot and resolve user issues effectively, demonstrating empathy and understanding.
• Collaborate with the technical team to escalate and resolve complex issues.

### Documentation

• Maintain accurate and detailed records of user interactions and support requests.
• Provide insights and feedback to improve community engagement and user satisfaction.

Qualifications

To be successful in this role, you'll need:

• Strong communication skills, both written and verbal.
• Empathetic and patient with the ability to handle sensitive situations.
• Familiarity with mental health topics and a commitment to promoting a supportive environment.
• Previous experience in community moderation and/or customer support is preferred.
• Ability to adapt to new technologies and platforms.
• Must have previous experience using Zendesk.
• Academic or professional background in psychology or mental health.
• Bachelor's degree in psychology preferred.

Schedule and Benefits

This is a part-time position with approximately 20-30 hours per week, with the potential to transition into a full-time role based on performance and business needs. As a member of our team, you'll enjoy:

• Flexible schedule
• On-the-job training
• Work from home

How to Apply

If you're passionate about mental health and wellness, and you're looking for a rewarding role that makes a difference, we encourage you to apply. Please fill out our application and include your up-to-date resume here: https://form.typeform.com/to/jKValCuB

arenaflex is an equal opportunity employer

We welcome individuals from all backgrounds and experiences to apply. Our organization is committed to creating a diverse and inclusive community, and we're excited to hear from you.

Job Details

* Job Type: Part-time, Contract

• Pay: $15.00 - $22.00 per hour
• Expected hours: 20 – 30 per week
• Benefits:

+ Flexible schedule + On-the-job training + Work from home

• Experience level: 1 year
• Shift: 8 hour shift
• Day shift
• Weekly day range: Monday to Friday
• Weekends as needed
• Work setting: Office
• Remote
• Work Location: Remote

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