Experienced Full Stack Customer Service/Sales Representative – Retention Specialist

Are you a results-driven professional with a passion for delivering exceptional customer experiences and driving sales growth? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we want to hear from you! arenaflex is seeking an experienced Full Stack Customer Service/Sales Representative – Retention Specialist to join our team of dedicated professionals who are committed to helping save lives for a living.

About arenaflex

arenaflex has been a leader in the smart home security industry since 1874, providing innovative solutions that protect and connect families, businesses, and communities every day. Our mission is clear: we help save lives for a living. With a focus on continuous innovation, advanced technology, and strategic partnerships, we deliver products and services that make a real difference in people's lives. Join our team today and be part of a company that puts purpose behind every paycheck.

The Role

As a Full Stack Customer Service/Sales Representative – Retention Specialist, you will play a critical role in the growth and success of our organization. You will be responsible for retaining customers who are requesting to cancel their arenaflex services, using your exceptional problem-solving skills and sales expertise to identify opportunities and recommend long-term solutions that keep customers loyal to our brand. Your primary goal will be to provide an award-winning customer experience that increases brand loyalty and retains customers for the long term.

Key Responsibilities:

* Handle a high volume of incoming calls from customers requesting to cancel and act as an expert by proactively identifying opportunities and recommending long-term solutions to keep a customer's business.

• Utilize customer service and sales experience daily to save the business by re-selling customers on the value of arenaflex and what matters most.
• Must have sales experience, with the ability to persuade and upsell customers while reducing customers' frustration and displeasure to ultimately saving customers.
• Appropriately handle back-to-back calls with care, empathy, compassion, overcoming objections, de-escalation, and professionalism to ensure the best customer experience.
• Use attention to detail, listen to customer clues, to ask the right questions to uncover the issues and/or concerns to save/sell.
• Leverage exceptional de-escalation skills on difficult escalated calls with a focus on identifying concerns and providing multiple offers to resolve the customer's concern.
• Retain long-term business for arenaflex through customer service commitments. Provide the right solution to save the Customer.
• Use proven problem-solving skills to quickly identify the cause of a cancellation request, create quick calculations to work with the customer to negotiate the right solution.
• Consistently improve performance and achieve your goals.
• Ability to multitask; Use several tools (10+) to help retain our customers and make them customers for life through tools like negotiating a lower rate, crediting them for billing errors, providing service to fix their system, and even selling them additional equipment.
• Maintain knowledge of arenaflex policies, products, services, and systems as well as knowledge of the wireless industry, service capabilities, and other security companies.

Requirements:

* 2+ years of experience in a sales role, with a focus on selling or saving customers in a company tied to performance.

• 2+ years of Call Center Customer Service/Sales Experience.
• High school diploma, GED, college degree, or some college experience.
• Ability to work with numerous screens and programs open to help resolve customer issues.
• Experience in Sales, Customer Retention, Customer experience, and retaining customers' loyalty to a product or service.
• Be able to interpret contracts and communicate terms and conditions.
• Perform quick calculations.
• Active listening.
• Negotiation Skills.

What We Offer:

* Paid Training

• Full benefits on the 1st of the month after 31 days of employment
• Energetic and engaging work environments
• Medical, Dental, Vision, 401(k) with employer matching
• Paid vacation time
• Tuition reimbursement, employee referral bonuses
• A culture of coaching, development, and career growth opportunities
• Starting hourly rate of $18.00 per hour, with incremental increases of $0.50 every 30 days until reaching $21.00 per hour after 180 days of employment.

Why Choose arenaflex?

At arenaflex, it's more than a job – it's a noble purpose that defines us. We are the leading provider of electronic security, interactive home and business automation, and monitoring services for residences and small businesses in the United States. Every employee, from our executive leadership team to our support centers, is united under one noble purpose: we help save lives for a living. We are everyday heroes. You are doing more than earning a paycheck; you're in an important role that makes an impact in the lives of our customers every single day. Join a company of individuals with passion, commitment, drive, and ambition, using and developing our talents for good at work, home, and our communities.

How to Apply:

If you're a motivated and results-driven professional who is passionate about delivering exceptional customer experiences and driving sales growth, we want to hear from you! Apply now to join our team of dedicated professionals who are committed to helping save lives for a living. Apply Job! Apply for this job