Experienced Customer Service Representative – Delivering World-Class Support to America's Finest (Work from Home)

At arenaflex, we're committed to serving our military community with the highest level of customer service. As a trusted partner in the TRICARE Dental Program (TDP), we're seeking an experienced and compassionate Associate Customer Service Representative to join our team. If you're passionate about delivering exceptional support to those who serve, we want to hear from you.

About arenaflex

arenaflex is a leading healthcare organization dedicated to providing world-class customer service to our military community. With a rich history of serving those who serve, we're proud to continue this tradition through the TRICARE Dental Program (TDP). Our mission is to deliver exceptional support to our members, ensuring they receive the best possible care and service.

Your Mission

As an Associate Customer Service Representative, you'll play a vital role in delivering world-class customer service to our members. Your mission will be to resolve customer inquiries and complaints in a timely and accurate manner, ensuring that our members receive the support they need. You'll be the face of arenaflex, representing our organization and upholding our commitment to excellence.

General Overview

As a Customer Service Representative, you'll be responsible for handling customer inquiries by telephone, email, and in-person. You'll troubleshoot and resolve customer complaints, ensuring that responses are completed timely and according to established service and quality standards. Your attention to detail, excellent communication skills, and ability to work in a fast-paced environment will make you an asset to our team.

Essential Responsibilities

* Resolves customer inquiries and complaints via written, telephonic, and face-to-face communication in a timely and accurate manner.

• Prepares adjustments for services not properly processed, either systematically or by forwarding to the appropriate area for follow-up and resolution.
• Meets all production, quality, and adherence standards. Attends all required training classes.
• Elevates issues to the next level of supervision, as appropriate.
• Maintains accurate records, including timekeeping records.
• Performs other duties as assigned or requested.

Qualifications

* High School Diploma or GED required for all levels.

• 1-2 years of customer service experience in a call center, with healthcare customer service experience strongly preferred.
• Due to Department of Defense (DoD) contract requirements, the incumbent who fills this position must be a US citizen and must also pass a background check.

Preferred Qualifications

* Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting standards.

• Ability to handle multiple tasks simultaneously and respond to customers and their issues promptly and professionally.
• Ability to take direction and navigate through multiple systems simultaneously.
• Ability to maintain composure under stressful and fast-paced conditions.
• Strong written and verbal communication skills.
• Ability to communicate complex information in a simple, customer-facing way.

Additional Information

* Work Schedule: 11:30 AM-8:00 PM (Training hours: 8:00 AM-4:30 PM - 7 weeks)

• As part of the hiring process, we will perform a pre-hire background check, drug screen, and credit check to meet Department of Defense (DoD) requirements.
• Significant negative history (e.g., accounts currently in collections) could result in disqualification.
• Successful attainment of a DoD level 2 clearance is also required.
• This job requires the ability to work as a team member. Additionally, this job requires the willingness and ability to report to work on a regular and timely basis and may require irregular work hours, holidays, and/or weekends.

Work Environment and Company Culture

At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our team is passionate about delivering exceptional customer service, and we're looking for like-minded individuals to join us. As a remote worker, you'll have the flexibility to work from home and enjoy a better work-life balance. Our company culture is built on the values of respect, empathy, and excellence, and we're dedicated to making a positive impact in the lives of our members.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including on-the-job training, coaching, and mentoring. Our employees have access to a comprehensive benefits package, including health insurance, retirement plans, and paid time off. We're also committed to creating a diverse and inclusive workplace, where everyone has the opportunity to succeed.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including:

• Competitive salary
• Comprehensive health insurance
• Retirement plans
• Paid time off
• Flexible work arrangements
• Professional development opportunities
• Recognition and rewards for outstanding performance

How to Apply

If you're passionate about delivering world-class customer service and making a positive impact in the lives of our members, we want to hear from you. Please submit your application, including your resume and a cover letter, through our online application portal. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, supportive, and empowering, where everyone has the opportunity to succeed. Apply for this job