Experienced Customer Support Representative – Culinary Partners & Client Success

At arenaflex, we're passionate about revolutionizing the way people experience food and community. As a Customer Support Representative, you'll be the face of our company for culinary partners and clients, facilitating the successful execution of daily meal deliveries through creative problem-solving and critical thinking. If you're hungry to learn, love to be challenged, and thrive in a fast-paced environment, this role is perfect for you.

About arenaflex

arenaflex is a fast-growing startup that's changing the way people eat and connect. We're a team of food-obsessed individuals who share a passion for creating delightful experiences for our customers. Our mission is to make mealtime a ritual of family and community, and we're looking for talented individuals to join our team.

Key Responsibilities

As a Customer Support Representative, you'll be responsible for:

• Utilizing phone, SMS, internal messaging, and a CRM platform to provide support for external stakeholders, including culinary partners and clients
• Monitoring and troubleshooting meal deliveries nationwide by understanding situations and finding creative solutions
• Triage inbound requests from client and vendor partners to direct information to the appropriate internal stakeholder
• Collaborating with a team to achieve performance metrics, including timeliness, accuracy, and customer satisfaction
• Supporting Client Success, Sales, and Vendor teams to build relationships by responding to requests using empathy and de-escalation skills

Qualifications for Success

To excel in this role, you'll need:

• 1+ year of proven performance in a customer-facing environment, with a track record of delivering exceptional results
• Experience working in a collaborative team environment, with a focus on building strong relationships and achieving shared goals
• Comfortable working with Salesforce or a similar CRM, with a strong understanding of customer relationship management principles
• Demonstrated real-time problem-solving skills, with a ability to think critically and creatively in high-pressure situations
• A consistent record of achieving individual and team metrics, with a focus on continuous improvement and growth

What We Offer

At arenaflex, we're committed to creating a work environment that's supportive, inclusive, and empowering. As a Customer Support Representative, you'll have the opportunity to:

• Grow your career with a team of passionate and dedicated individuals who share your values and goals
• Work alongside a highly collaborative team that values leading with trust and respect, and taking smart risks
• Enjoy a comprehensive benefits package, including:

+ 401k match with immediate vesting + 2 weeks of PTO, 11 paid holidays, 5 days of sick time, plus 8 hours of volunteer time + Low to no-cost comprehensive health insurance (Anthem Blue Cross) + Dental & vision coverage + Employer-paid life, short-term and long-term disability insurance + $100 monthly gym stipend + Equity

• Enjoy a flexible schedule, with the option to work remotely from Georgia (with occasional on-site meetings)
• Participate in ongoing training and development opportunities, with a focus on continuous learning and growth

Schedule

As a Customer Support Representative, you'll work a flexible schedule that includes:

• Tuesday-Saturday: 11:00am-8:00pm Eastern (*possible extra hours available)

Training schedule will be Monday-Friday 9:00am-6:00pm Eastern

Pay

We offer a competitive hourly rate of $16-$19 per hour, depending on experience.

Why Join arenaflex?

At arenaflex, we believe that the shared meal has the power to elevate eating from a mechanical process of fueling the body to a ritual of family and community. We're passionate about creating experiences that bring people together, and we're looking for talented individuals to join our team.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Accommodations

If you need assistance or an accommodation due to a disability, please contact us at [email protected].

Apply Now

Ready to join our team and start making a difference in the way people experience food and community? Apply now by clicking the link below: Apply Job! Apply for this job