Experienced Seasonal Customer Service Representative – Remote Mountain Time Zone

Join arenaflex, a global Christian humanitarian organization, in a dynamic and rewarding role as a Seasonal Customer Service Representative within the Donor Contact Services team. As a key liaison and "voice of arenaflex" to our donors and the general public, you will provide exceptional customer service for all arenaflex programs, including disaster relief, education, health, clean water, and more. This is a unique opportunity to share God's love with others while working in a fast-paced, high-volume call center environment.

About arenaflex

arenaflex is a global Christian humanitarian organization that partners with children, families, and their communities to reach their full potential by tackling the causes of poverty and injustice. With a rich history of serving the most vulnerable populations, arenaflex is committed to providing top-notch customer service to our valued donors. As a Seasonal Customer Service Representative, you will be an integral part of our Donor Contact Services team, working collaboratively with colleagues to provide exceptional service and support to our donors.

Job Summary

We are seeking an experienced Seasonal Customer Service Representative to join our Donor Contact Services team on a part-time, seasonal basis. As a Seasonal Customer Service Representative, you will be responsible for providing exceptional customer service to our donors, responding to inquiries, and maintaining accurate records. This is a remote position, requiring a reliable internet connection and a quiet workspace.

Key Responsibilities

* Provide exceptional customer service to donors, responding to inquiries and resolving issues in a timely and professional manner

• Maintain accurate records, including donor information and call notes
• Utilize data entry and ten-key skills to accurately and efficiently input information
• Achieve and maintain an acceptable level of individual statistics to accomplish Call Center business goals
• Conduct research and effectively respond to inquiries utilizing a variety of resource materials and methods
• Develop skills to utilize technology for maintaining and updating donor information as appropriate
• Accept constructive feedback and welcome instruction and direction
• Maintain passion and professionalism during any donor contact campaign or project in a repetitive environment
• Learn and effectively communicate arenaflex's involvement in ministries and projects around the world
• Be sensitive to donor needs and pray with them when appropriate
• Work collaboratively with team members when assigned to work as a member of a team
• Perform other duties as assigned

Essential Qualifications

* High school graduate/GED or equivalent required, as well as basic routine work experience

• Minimum of 1-year previous customer service/sales work experience or call center experience preferred
• Required minimum typing speed of 20 wpm
• Access to a reliable, high-speed internet connection, with an average minimum download speed of 25 mbps, and an average upload speed of 6 mpbs

Preferred Qualifications

* Strong verbal and written communication skills, including the use of proper grammar in written and verbal communications

• Ability to keep composure during challenging situations
• Ability to work efficiently while maintaining an appropriate level of speed
• Demonstrate innovative thinking, problem-solving skills, and ability to multi-task and prioritize
• Ability to adapt and demonstrate flexibility
• Willingness to accept constructive feedback, instruction, and direction
• Ability to demonstrate active listening and display empathy through the phone
• Show a passion for sharing God's love with others
• Prior experience using Microsoft 365 products (Outlook, Word, Teams) and ability to learn new software platforms

What to Expect

As a Seasonal Customer Service Representative, you will join a hardworking and committed group of mission-minded colleagues, all focused on providing top-notch customer service in a highly structured Call Center environment. You will have opportunities to support our valued donors through meaningful prayer and share God's love with others. arenaflex offers a faith-filled, customer-focused, caring, and supportive work environment, where you will be encouraged to grow and develop in your role.

What's Next?

After applying, candidates selected for further consideration will be contacted to complete a brief online typing and data entry skills test and submit a video response to 3 interview questions. If selected to move forward in the interview process, further steps include:

• A phone interview with our recruiting team
• A video interview with members of the Donor Contact Services team
• A spiritual and professional reference check
• Upon acceptance of offer, a criminal background check

Work Environment

This is a remote position, requiring a reliable internet connection and a quiet workspace. You will be required to sit in front of a computer and type and talk on the phone for the vast majority of the work day. Involves repetitive motion to type continuously, use the mouse, and/or scan documents. Indoor work environment with low-walled desks.

Compensation and Benefits

arenaflex offers a competitive hourly rate of $16.56 - $23.06, with a typical hiring range of $19 to $21/hour. This is a part-time, seasonal position, with no benefits associated with this role.

How to Apply

If you are a motivated and customer-focused individual who is passionate about sharing God's love with others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application portal. Apply Now!

arenaflex is an Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job