Experienced Full Stack Customer Service Representative – Remote Overnight Shift

At arenaflex, we're not just a company – we're a team of passionate professionals dedicated to delivering exceptional customer experiences. As a remote customer service representative, you'll be the face of our brand, working closely with clients to resolve their queries, address their concerns, and exceed their expectations. If you're a customer-oriented individual with a passion for delivering top-notch service, we want to hear from you!

About arenaflex

arenaflex is a leading provider of contact management solutions, operating over 20 contact centers across the continental United States and Canada. With a vast range of services, including telephone answering, appointment setting, customer support, and sales, we've built a reputation for excellence with over 10,000 satisfied clients and processing over 125 million interactions per year.

Job Summary

We're seeking experienced customer service representatives to join our remote team, working overnight shifts from Wednesday to Sunday (11pm-7:30am). As a key member of our team, you'll be responsible for providing high-level customer service solutions, managing large volumes of inbound calls, and making consistent outbound calls to achieve sales targets and call handling quotas. If you're a strong communicator with a passion for delivering exceptional customer experiences, we want to hear from you!

Job Duties / Responsibilities / Essential Functions

* Manage large amounts of inbound calls and make consistent outbound calls to achieve sales targets and call handling quotas

• Identify and assess customers' needs to achieve satisfaction
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

Required Knowledge /Skills / Abilities / Qualifications

* Proven customer support experience or experience as a client service representative

• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Must be a strong communicator: strong verbal, written, and interpersonal communication skills
• Ability to multitask, prioritize, and manage time effectively
• Proficient in typing
• Must be a peer leader: exemplary attendance, positive attitude, professional conduct, and high-level customer service skills
• Solution-Oriented CSR: an individual with a strong sense of integrity and a dedication to quality, one who always goes to the next level to deliver an unforgettable customer experience
• Computer Skills: familiarity with Windows, Microsoft Office, and the ability to quickly learn new software with provided training
• Flexibility with scheduling and work hours
• Other requirements which may vary as determined by management
• Driven by Success: the want to constantly innovate and push yourself, and your team, to being the best in the industry
• At least one year of previous high-volume call center experience
• Experience working with an automatic dialer
• MUST BE COMPUTER LITERATE
• Pleasant phone demeanor
• Experience in BOTH inbound and outbound environments

Work-from-Home Requirements

* PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible)

• Hard-wired high-speed internet connection (ethernet cable)
• USB-connected Headset
• Webcam
• Quiet dedicated place to work free from distractions, including pets and children

Benefits

* 401(k)

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance
• Work from home

Experience Level

* 1 year

Shift

* Night shift

Weekly Day Range

* Every weekend

• Monday to Friday

Work Setting

* Call center

• Remote

Application Question(s)

* Do you have high-speed internet with at least 10 MBPS download speed and 10 MBPS upload speed, a PC/Laptop with Windows 10 with at least the following computer specs: Processor: Ryzen 5 or Core i5 or better, Memory: 16GB RAM or more, Storage: 250GB or more (SSD better than HDD)? (Deal Breaker)

• Have you ever worked for arenaflex or any of their subsidiaries? (Deal Breaker)

Education

* High school or equivalent (Preferred)

Experience

* Call center: 1 year (Required)

• Customer support: 1 year (Required)
• Customer Service: 1 year (Required)
• Computer literacy: 1 year (Required)

Shift Availability

* Overnight Shift (Required)

Work Location

* Remote If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Apply now to join our team and take the first step towards a rewarding career with arenaflex. Apply for this job