Experienced Full Stack Data Analyst – Voice of the Customer (VOC) Method Transformation and Innovation

At arenaflex, we're not just a company – we're a crew that's passionate about delivering exceptional customer experiences. Our Customer Listening Team is responsible for collecting and analyzing feedback from millions of customers worldwide, and we're looking for a skilled Senior Statistics Architect to join our team. As a key member of our crew, you'll play a crucial role in transforming and innovating our Voice of the Customer (VOC) method, ensuring that we continue to provide the best possible experience for our customers.

About arenaflex

arenaflex is a leading global payments and financial services company that's committed to helping our customers succeed. With a rich history of innovation and a passion for customer satisfaction, we're constantly looking for ways to improve and expand our services. Our company values are built around the idea of "winning as a crew," and we believe that every colleague has the opportunity to contribute to our success.

The Role

As a Senior Statistics Architect, you'll be responsible for assisting in the transformation and innovation of our VOC method. This will involve working closely with product and process owners, subject matter experts from Qualtrics, and our Agile team in technology to design, develop, and implement new solutions. Your primary responsibilities will include:

• Collaborating with utility teams to outline, build, and capture business needs
• Growing knowledge of VOC methods and leveraging them to outline and transform data within our Cornerstone large data platform
• Designing and building robust data model architecture to aid in fulfilling statistics processing and standardized metric definitions
• Providing big data and batch/real-time analytical answers leveraging transformational technologies (Hadoop, HDFS, MapReduce, Hive, Spark, and Python) to deliver innovative solutions ensuring data quality and accuracy through intensive testing at variable and use case levels
• Offering pointers to beautify competencies to drive efficiency in computing programs using massive data ecosystems
• Powering customer tale evaluation & elaboration, design and development of software programs, checking out & builds automation tools
• Proactively identifying and automating repetitive tasks to improve best and efficiency
• Operating closely with companions from GSN and AET to prioritize, define, increase, and review statistics for various use cases as part of the VOC cease to quit technique

Requirements

To be successful in this role, you'll need to have:

• Hands-on experience with Hive/Hadoop, Pyspark, Python, shell scripting languages, development launch management, and troubleshooting understanding for data pushed tasks for a span of no less than 3+ years
• Energetic collaboration with dating managers/product owners for expertise the functional requirements and converting them into technical deliverables
• Familiarity with Agile methodologies of delivery, where small increments of a product are introduced at everyday intervals to the business groups
• Strong analytical and problem-solving skills, with the ability to work in a fast-paced environment and prioritize multiple tasks
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams

Benefits

As a member of our crew, you'll enjoy a range of benefits, including:

• Competitive base salaries and bonus incentives
• Assistance for economic-properly-being and retirement
• Flexible working model with hybrid, onsite, or digital preparations relying on position and enterprise want
• Generous paid parental depart policies (depending on your place)
• Unfastened get entry to to international on-website online well being facilities staffed with nurses and docs (depending on place)
• Loose and confidential counseling aid thru our Wholesome Minds application
• Career improvement and education possibilities

How to Apply

If you're passionate about delivering exceptional customer experiences and have the skills and expertise to drive innovation and transformation, we'd love to hear from you. Apply now to join our crew at arenaflex and be part of our mission to win as a crew! Apply Job!

Note:

arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment that allows every colleague to thrive. Apply for this job