Experienced Remote Healthcare Customer Service Representative – Insurance-Based Program

At arenaflex, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With arenaflex-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support... to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within! But that's not all...we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with arenaflex (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work.

Job Summary:

As part of Team arenaflex, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues. This is a fast-paced insurance-based program requiring commitment to member healthcare needs. The Program services an elderly and disabled community. As a Remote Healthcare Customer Service Representative, you'll be the face of arenaflex, providing exceptional customer service and support to our clients' customers.

Responsibilities:

* Assist customers with issues and concerns they are experiencing during the use of the product and/or service

• Document call-related information for auditing and reporting purposes
• Maintain and update customer information as necessary
• Upsell current customers on new or enhanced services
• Collaborate with internal teams to resolve complex customer issues
• Provide empathetic and professional support to customers in need
• Stay up-to-date on product knowledge and industry trends to provide informed support

Key Performance Indicators (KPIs):

* First Call Resolution (FCR) rate

• Customer Satisfaction (CSAT) score
• Average Handling Time (AHT)
• Net Promoter Score (NPS)

Qualifications:

* High school diploma or GED

• Customer service experience is a plus
• Strong computer navigational skills
• Familiarity with Microsoft Office applications (Word, Excel)
• Excellent oral and written communication skills
• Exceptional listening/comprehension skills
• Professional and courteous
• Customer oriented
• Ability to work in a fast-paced environment
• Strong problem-solving and critical thinking skills

Preferred Qualifications:

* Experience working in a healthcare or insurance-based industry

• Familiarity with healthcare-related terminology and concepts
• Experience working with elderly or disabled populations
• Bilingual or multilingual skills

Skills and Competencies:

* Excellent communication and interpersonal skills

• Strong problem-solving and critical thinking skills
• Ability to work in a fast-paced environment
• Strong computer skills, including Microsoft Office applications
• Ability to maintain confidentiality and handle sensitive information
• Strong customer service skills, including empathy and professionalism
• Ability to work independently and as part of a team

Work Environment:

* Ongoing usage of phone and computer systems

• Your Work At Home environment must be in a private residence, located at the address listed on your personnel file.
• arenaflex will provide the equipment you need to conduct your work which may include a webcam.
• You will need to provide an Internet/Broadband Internet Connection - DSL or Cable only. No Satellite, Dial-up or Wireless Internet connections.
• Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps.

Physical Demands:

* Constant sedentary work

Benefits:

* Health, dental, and vision coverage/HSA

• PTO
• Paid holidays and sick time
• Optional daily pay or weekly pay
• 401K retirement plan
• Leadership programs
• Paid training and tuition reimbursement
• Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies
• Employee assistance program
• Additional voluntary benefits

Career Growth Opportunities:

* arenaflex offers a range of career growth opportunities, including promotions to leadership roles, training and development programs, and opportunities to work on high-profile projects.

• Our leadership programs are designed to help you develop the skills and knowledge you need to succeed in your career.
• arenaflex is committed to helping you achieve your career goals and provides a range of resources and support to help you succeed.

Work-Life Balance:

* arenaflex understands the importance of work-life balance and offers a range of benefits and programs to help you achieve a healthy balance between your work and personal life.

• Our flexible work arrangements, including remote work options, allow you to work from the comfort of your own home and achieve a better balance between your work and personal life.
• arenaflex also offers a range of wellness programs and resources to help you maintain your physical and mental health.

How to Apply:

* Place an application

• Complete your online assessment
• Our team will review your application
• If selected to move forward, our team will follow up directly

Disclaimer:

* The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.

Equal Opportunity Employer:

* arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Location:

* We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia and West Virginia.

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