Experienced Technical Content Designer – Customer Service

At arenaflex, we're revolutionizing the way people enjoy entertainment worldwide. With over 278 million paid memberships in over 190 countries, we're shaping the future of global entertainment. Our members need our help from time to time, and that's where our Global Customer Service (CS) organization focuses – on providing amazing interactions with our subscribers around the world. Our goal is excellence, simplicity, and getting our members back to streaming. arenaflex is looking for a talented Technical Content Designer with a strong technical background to join our Customer Service Content Strategy team and improve the support experience for our members and customer service agents.

About arenaflex

arenaflex is one of the world's leading entertainment services, providing a wide variety of TV series, films, and games across multiple genres and languages. Our members can play, pause, and resume watching as much as they want, anytime, anywhere, and can change their plans at any time. We're committed to providing an exceptional experience for our members, and our Customer Service Content Strategy team plays a crucial role in achieving this goal.

The Role

As a Technical Content Designer on our Customer Service Content Strategy team, you'll work closely with program managers, visual designers, and cross-functional partners in product, engineering, and research to edit and manage content for the arenaflex Help Center and internal customer service knowledge base for our global CS teams. You'll have relevant technical experience in helping customers navigate technical issues such as troubleshooting and device issues in a clear and simple way that anyone can understand.

Responsibilities

* Lead large complex editorial projects end to end, including setting content strategy, goals, timelines, and reporting

• Create and edit Customer Service content (Help Center and internal knowledge base articles, customer service emails, as well as other support materials)
• Ensure consistent content style, tone, and format meet the evolving expectations of a global audience
• Partner closely with support operations, localization, legal, product design, and engineering teams
• Create, maintain, and update style guides and editorial training
• Leverage multiple data sources to provide data-driven analysis and content recommendations

Key Skills and Qualifications

* BS/BA degree

• 5+ years of relevant experience
• Exceptional writing, editing, project management, and communications skills
• Extensive technical or UI writing experience, writing for customer service organizations or highly technical environments for a consumer audience
• Experience writing for different platforms (e.g., computer, mobile, or TV)
• Experience with information architecture and content management systems
• Desired qualities: independent, self-starter, innovative thinking, curious, action-oriented, ability to drive improvements, strong relationship builder, superior communication skills, including storytelling, highly adaptable, and able to thrive in a fast-paced environment

What We Offer

* Comprehensive benefits, including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits

• Paid leave of absence programs, with full-time hourly employees accruing 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off
• Flexible time off for full-time salaried employees
• A unique culture and environment that values diversity, equity, and inclusion
• Opportunities for career growth and professional development
• A competitive compensation structure, with an annual salary range of $50,000 - $190,000, and the option to choose how much of your compensation you want in salary versus stock options

Why Join arenaflex?

* arenaflex is a unique culture and environment that values diversity, equity, and inclusion

• We're committed to providing an exceptional experience for our members, and our Customer Service Content Strategy team plays a crucial role in achieving this goal
• You'll have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service
• You'll have the chance to develop your skills and expertise in a fast-paced and dynamic environment
• You'll be part of a company that is shaping the future of global entertainment

How to Apply

If you're a talented Technical Content Designer with a strong technical background and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant samples of your work. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal-opportunity employer and celebrates diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. Apply for this job