Experienced Customer Service Representative – Remote Opportunity at arenaflex

Are you a customer service enthusiast looking for a dynamic and supportive work environment? Do you thrive in a fast-paced setting where no two days are the same? If so, we invite you to join arenaflex as an Experienced Customer Service Representative. As a key member of our customer-facing team, you will play a vital role in delivering exceptional service to our customers, resolving issues, and facilitating order transactions.

About arenaflex

arenaflex is a leading manufacturer and seller of innovative products that cater to various industries. Our commitment to quality, innovation, and customer satisfaction has earned us a reputation as a trusted partner in the market. We pride ourselves on our strong values, which include treating our employees, manufacturers, and customers as our extended family. Our dedication to integrity, transparency, and open communication sets us apart from others in the industry.

Life at arenaflex

At arenaflex, we believe that our employees are our greatest asset. We offer a comprehensive benefits package, including paid health insurance, life insurance, a 401(k) retirement plan, paid time off, paid holidays, commuter bus passes, and professional development opportunities. Our open-book management methodology ensures that every team member has insight into the company's workings and can contribute to our strategic planning. We also value our employees' voices and input, making sure that everyone feels heard and valued.

Job Summary

As an Experienced Customer Service Representative at arenaflex, you will be responsible for interacting with customers via phone, email, or online chat to provide an outstanding experience. You will collect and enter orders, field customer questions and concerns, and manage the flow of sales orders for internal sales partners. You will also maintain customer records in CRM and other business systems, establish and maintain effective working relationships with internal and external organizations, and assist with various projects as needed.

Key Responsibilities

* Interact with customers via phone, email, or online chat to provide an outstanding experience

• Collect and enter orders for arenaflex products
• Field customer questions and concerns while ensuring appropriate actions are taken to develop resolutions
• Manage the flow of sales orders for internal sales partners and confirm accuracy
• Maintain customer records in CRM and other business systems
• Establish and maintain effective working relationships with internal and external organizations, groups, team members, and individuals
• Assist with various projects and other duties as needed

Competencies

* Excellent communication skills, including active listening and attention to detail

• Service-oriented, organized, and able to perform in a fast-paced environment
• Proficient in Microsoft Office Suite with the ability to learn new software
• Learns from and adapts to customer service trends based on customer communication and feedback
• Remains calm and professional in all situations
• Ability to navigate various sources of information to assist customers with product inquiries and ensure accuracy of purchase orders

Requirements

* AA degree or equivalent from a 2-year college or technical school; or equivalent combination of education and experience

• Proven customer support experience with the ability to adapt/respond to different situations
• Professional, outgoing, and service-oriented
• Minimum of 2 years of Customer Service experience in a B2B setting
• Proficient in Microsoft Office

Preferred Qualifications

* Experience with CRM, ERP, and warehouse management systems

• Familiarity with Zendesk and Asana

Work Environment

This role operates in a professional office environment, either in our office or remotely from home. This position routinely uses standard office equipment such as computers and phones. Some flexibility in hours is allowed and required, but the employee must be available on most days during normal working hours.

Physical Demands

This is a largely sedentary role, and the employee will be required to talk, write, and listen. Some lifting may be required during set up and tear down of trade shows, which would require the ability to lift up to 50 pounds.

Travel

Very limited out-of-the-area and overnight travel may be needed on an annual basis for team meetings.

Benefits

* 401(k)

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance
• Work from home

Shift

* Day shift

Education

* Associate (Preferred)

Experience

* B2B Customer Service: 2 years (Required)

Work Location

* Remote If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity at arenaflex. Join our team and become a part of a dynamic and supportive work environment that values your contributions and offers opportunities for growth and development.

How to Apply

To apply for this position, please submit your resume and a cover letter explaining why you are the ideal candidate for this role. We look forward to hearing from you! Apply Now! Apply for this job