Experienced Customer Care & Sales Representative – Work from Home Opportunity

Join arenaflex's Dynamic Team and Unlock Your Earning Potential

Are you a customer service enthusiast with a passion for sales and technology? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! arenaflex is seeking an experienced Customer Care & Sales Representative to join our team of industry experts. As a key member of our team, you will be responsible for delivering exceptional customer service while selling our innovative Connected Home product and other offerings to customers.

About arenaflex

arenaflex is a leading provider of innovative technology solutions that help keep consumers connected. With a global presence and a team of over 17,000 employees, we are committed to delivering a seamless, award-winning customer experience that anticipates our customers' needs and provides tailored services. Our business model is built on building lasting relationships with customers by providing products that customers need and understand.

Work from Home Opportunity

As a Customer Care & Sales Representative, you will have the opportunity to work from home and enjoy a flexible schedule that allows you to balance your work and personal life. Our work-from-home environment is designed to be distraction-free and ergonomically set to meet our company's standards. With a guaranteed minimum pay of $18 per hour and the potential to earn up to $28+ per hour, you will have the opportunity to earn a competitive income while working in the comfort of your own home.

Responsibilities

As a Customer Care & Sales Representative, you will be responsible for:

• Evaluating and assisting with customer concerns
• Selling arenaflex's Connected Home product and other offerings to customers on every call
• Explaining device capabilities, wireless carrier data product offerings, and company policies
• Meeting goals and growing from feedback and coaching
• Escalating calls to the appropriate tier of customer service function when needed
• Providing exceptional customer service while selling our products and services

Requirements

To be successful in this role, you will need to possess:

• A high school diploma or equivalent
• Customer service experience and a desire to upsell to customers
• Ability to retain knowledge and learn product information and customer information
• Attention to detail and a friendly, professional, respectful demeanor
• Flexibility and ability to adapt to customer needs and business needs
• Organization and multitasking skills
• Problem-solving skills and ability to efficiently resolve issues
• Dedication and reliable track record in attendance and performance
• Ability to spend 4-8 hours per day sitting and working at a computer in a call center environment
• Computer literacy and ability to learn call center software
• Working knowledge of multiple hardware platforms and operating systems (Windows, Android, Blackberry OS, Apple iOS, wireless technology, wireless equipment, and applications)
• Bilingual skills are a plus
• Ability to achieve sales and customer experience goals and objectives

Work at Home Requirements

To work from home, you will need to meet the following requirements:

• Work in a distraction-free workplace that is ergonomically set to meet our company's standards
• Meet minimum internet speed requirements: 10 Mbps download speed / 5 Mbps upload speed
• Have a hard-wired internet connection (Wi-Fi or hotspots are not allowed)

Benefits

As a member of our team, you will enjoy a comprehensive benefits package that includes:

• Medical, dental, and vision health coverage
• Vacation time and holiday pay
• 401(k) plan
• Flexible schedule and work-from-home opportunity
• Competitive income potential
• Opportunities for career growth and development

Leadership Principles

At arenaflex, we value team success and create a rewarding and collaborative work environment where each employee can maximize their talents and contributions. Our 5 Leadership Principles guide us in our everyday interactions:

• Put Customers First
• Play A Team Sport
• Take Ownership
• Collaborate and Then Commit
• Reach Full Potential

Apply Now

If you are a motivated and customer-focused individual with a passion for sales and technology, we encourage you to apply for this exciting opportunity. Join our team and unlock your earning potential while working from home in a dynamic and supportive environment. Apply Job! Apply for this job