Experienced Entry Level Customer Service Representative – Nights/Weekends Sign-On Bonus

Are you looking for a career that offers a sense of purpose and fulfillment? Do you want to be part of an organization that values diversity, compassion, and excellence? Look no further than arenaflex, a national award-winning non-profit organization dedicated to providing vocational rehabilitation and training opportunities for people with significant disabilities and barriers to employment. As an Experienced Entry Level Customer Service Representative, you will be part of a dynamic team that provides exceptional customer service to clients across the country. With a focus on quality, diversity, and performance, arenaflex is committed to helping individuals with disabilities and barriers to employment reach their full potential.

About arenaflex

arenaflex is a unique business and human services agency that values quality, diversity, and performance. Our mission is to provide a wide range of opportunities to maximize human potential for persons striving for greater independence and self-sufficiency. We embrace collaboration, effective resource management, and innovative approaches to achieve world-class excellence.

Our Culture

arenaflex prides itself on having a great culture that fosters a respectful, collaborative, and fun work environment. Employees are encouraged to bring their whole selves to work, share ideas, and engage in lifelong learning. Our culture further supports our mission by encouraging flexibility, health, and wellness. Staff enjoy benefits such as generous PTO policies, modern facilities, pet-friendly work sites, free fruit, fitness classes, massages available for purchase, and opportunities for flexible work arrangements.

Job Summary

We are seeking an Experienced Entry Level Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to clients across the country. You will be the first point of contact for clients, answering general questions about policies, practices, procedures, and other information. You will also be responsible for gathering and logging information, accessing knowledge bases, and resolving customer inquiries and requests effectively and accurately.

Responsibilities and Requirements

* Promote arenaflex's vision, values, and services to all customers and maintain organization-wide quality standards.

• Follow established policies and procedures to respond and route calls, timely, and while also providing superior customer service.
• Gather and log information after determining customers' needs; access knowledge base per customer request for information, apply problem-solving skills, and resolve the inquiries/requests effectively and accurately.
• Verify and record demographic data and escalate customer issues as appropriate while serving a courteous and professional manner.
• Maintain flexibility in work hours and shifts.
• Accept other jobs/duties as assigned.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the individual will be required to multitask.
• The employee will also be required to speak, listen, read, and use a computer simultaneously during their scheduled shift.
• Individuals will be required to be mobile throughout the building.
• Individuals will be in a cubicle for most of their scheduled shift.
• The tasks of the call center are repetitive in nature.
• The noise level is generally moderate.

Work Environment

* Individuals will work individually, and therefore are required to work well independently, however will also be a member of a team and therefore must be able to work in a team atmosphere.

• The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Security Clearance

Many of the positions through the Business Services Division require a security clearance. Thus, the candidate/employee must pass and maintain appropriate security and background checks as required for each area and/or contract. The extent of the security and background check may vary by position. Employment may also be contingent upon successful security and background checks and may be run on an ad hoc basis. Required security and clearance checks will be completed at no financial cost to the candidate.

Compensation and Benefits

* $18.00 per hour plus a Health & Welfare Benefit, with an opportunity to move up to $20.06 after security clearance and Applicant Line certification is obtained.

• Plus a $1 increase for every hour worked after 6:00pm Monday - Friday.
• Sign-on bonus of $350 after training.
• Generous PTO policies, modern facilities, pet-friendly work sites, free fruit, fitness classes, massages available for purchase, and opportunities for flexible work arrangements.

Requirements

* High School Diploma or GED

• At least 18 years of age
• U.S. Citizen
• Call center experience preferred
• Proficient in English (written and verbal)
• Basic computer skills (typing, reading comprehension)
• Weekend and second shift availability

Preferred Qualifications

* Experience working with individuals with disabilities

• Knowledge of vocational rehabilitation and training opportunities
• Excellent communication and customer service skills
• Ability to work independently and as part of a team
• Basic math skills and attention to detail

How to Apply

If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer - EEO/AA Employer/Vet/Disabled. arenaflex provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law. EEO is Law

Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Apply for this job