Experienced Customer Service Representative - National Remote

At arenaflex, we're dedicated to delivering exceptional care and services to millions of people across the globe. As a Customer Service Representative, you'll play a vital role in connecting people with the care, pharmacy benefits, data, and resources they need to live their healthiest lives. Join our team and be part of a culture that values diversity, inclusion, and growth.

About arenaflex

arenaflex is a global organization that's passionate about making a difference in the lives of others. We're a team of talented individuals who share a common goal: to help people live healthier lives. With a culture guided by diversity and inclusion, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our comprehensive benefits and career development opportunities will help you grow professionally and personally.

Job Summary

As a Customer Service Representative, you'll enjoy the flexibility to telecommute from anywhere within the U.S. and take on challenging responsibilities that will directly impact the lives of our customers. You'll be part of a team that's dedicated to delivering exceptional care and services, and you'll have the opportunity to grow and develop your skills in a fast-paced and dynamic environment.

Primary Responsibilities

* Respond to 60-80 incoming calls from customers inquiring about home delivery pharmacy or pharmacy benefits

• Ask appropriate questions and listen actively while documenting required information in computer systems
• Occasionally make outbound calls to customers for follow-ups
• Work collaboratively with other team members to resolve customer issues and concerns
• Provide exceptional customer service and support to meet the needs of our customers

Required Qualifications

* High School Diploma or GED

• Must be 18 years of age or older
• 1 year of customer service experience, which includes providing service over the phone
• Familiarity with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications
• Basic knowledge of Microsoft Office, including Microsoft Word and Microsoft Excel
• Ability to attend 3-4 weeks of training with 100% attendance
• Ability to work any of our 8-hour shift schedules during our normal business hours of 5:00 AM - 11:00 PM CST from Sunday - Saturday. During peak season and when deemed necessary by business needs, you will be required to work occasional overtime including a 6th day and one (1) weekend day shift.

Preferred Qualifications

* Call Center experience

• Experience with a virtual learning environment
• Experience with a virtual working environment
• Experience in working with Digital platforms and systems (Web, Chat, Email)
• Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)

Telecommuting Requirements

* Ability to keep all company-sensitive documents secure (if applicable)

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service
• Must be able to connect directly into the internet via hard wire (either directly to modem or router)

Soft Skills

* Ability to work in a fast-paced work environment

• Anticipate taking a minimum of 50 calls daily
• Excellent communication and interpersonal skills
• Ability to work collaboratively with other team members
• Strong problem-solving and analytical skills

Physical and Work Environment

* Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, long periods working at a computer

• Must be able to work in a quiet and distraction-free environment

Compensation and Benefits

* Competitive hourly rate based on local labor markets, education, work experience, certifications, etc.

• Comprehensive benefits package, including medical, dental, and vision insurance
• Incentive and recognition programs
• Equity stock purchase and 401(k) contribution (all benefits are subject to eligibility requirements)
• Opportunities for career growth and development

Application Deadline

This job posting will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

Diversity and Inclusion

arenaflex is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Drug-Free Workplace

arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

How to Apply

If you're passionate about delivering exceptional customer service and making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Visit our website to learn more about our company culture and values, and to submit your application. Apply for this job