Experienced Customer Support Associate – Veterinary Supply Platform
At arenaflex, we're revolutionizing the way veterinarians buy the supplies they need to keep America's pets healthy. Our cutting-edge eCommerce and mobile platforms empower veterinary practices to compare and buy from all their vendors in one place. With a community of over 17,000 veterinary hospitals, employing tens of thousands of veterinarians, and delivering care to millions of animals across all 50 states, we're a growing team on a mission to modernize the $50B+ animal health industry. We're passionate about helping veterinary organizations spend more time giving care, and less time shopping and comparing across vendors to supply their practices.
Join Our Team
We're seeking an exceptional Customer Support Associate to join our vibrant community of veterinary professionals. As a key member of our support team, you'll play a pivotal part in ensuring a positive and delightful day-to-day experience for every user leveraging our platform for their supply ordering needs. If you're a proactive self-starter who thrives in a fast-paced, team environment, we want to hear from you!
About the Position
The Customer Support Associate is responsible for engaging with our community of veterinary professionals to support them in their critical purchasing decisions and processes through the use of our arenaflex platform. Members of the support team work collaboratively to provide our users an excellent experience on our platform through live chats, phone calls, emails, internal discussion boards, and platform demos. This role requires a proactive and patient individual who can thrive in a dynamic environment, handling various daily and weekly admin responsibilities, troubleshooting issues, and working cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools.
Key Responsibilities
* Support existing arenaflex users by responding to user inquiries via live chat, email, and phone in a timely manner
- Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
- Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
- Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
- Work with vendor and industry partners to streamline communication and alerts between systems
- Help to continuously develop and expand processes in order to streamline support workflows
You Should Have
* 1 year of relevant, customer-facing work experience
- 2 Year Associate's Degree or 4 Year College Degree
- Excellent written and verbal communication skills
- Experience in chat support preferred
- Patience and compassion when handling difficult situations
- Ability to adapt quickly and manage many concurrent responsibilities
- A strong desire to learn and help our customers succeed
- A positive attitude and one-for-all team mentality and excellent collaboration skills
- Tech/start-up work experience is a plus but not required
Benefits (Full Time Roles)
* 100% remote within the USA
- Medical, Dental, and Vision Insurance
- Automatic 401k contribution
- Employee referral program
- At-home office set up
- Bi-annual company retreats
- Open vacation policy
- Equity
- Monthly team events
Why Join arenaflex?
* Be part of a growing team on a mission to modernize the $50B+ animal health industry
- Work with a community of passionate veterinary professionals who are dedicated to providing the best care for animals
- Enjoy a dynamic and fast-paced work environment with opportunities for growth and development
- Collaborate with a talented team of engineers, designers, and product managers to build innovative solutions
- Take advantage of our comprehensive benefits package, including medical, dental, and vision insurance, 401k contribution, and equity
Equal Opportunity Employer
arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs.
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We understand the importance of your job search and want to ensure your experience is positive and secure. Always exercise caution and stay scam-smart! Visit our official careers page to confirm the validity of any openings, and never request sensitive personal or financial information from you. If you suspect any fraudulent activity or encounter suspicious individuals, please report it immediately to our recruiting department.
Apply Now!
If you're a motivated and customer-focused individual who is passionate about the animal health industry, we want to hear from you! Apply now to join our team and be part of a growing company that is revolutionizing the way veterinarians buy the supplies they need to keep America's pets healthy. Apply for this job