Experienced Business-to-Business (B2B) Customer Service Support Representative (REMOTE) at arenaflex
At arenaflex, we're revolutionizing the way businesses interact with their customers, and we're looking for a talented and dedicated individual to join our team as a Business-to-Business (B2B) Customer Service Support Representative. As a key member of our remote team, you'll have the opportunity to work with a dynamic group of professionals who share your passion for delivering exceptional customer experiences.
About arenaflex
arenaflex is a leading provider of innovative solutions in the wireless industry, and we're committed to helping businesses thrive in an ever-changing market. Our team is passionate about delivering exceptional customer service, and we're looking for someone who shares our values and is eager to make a meaningful contribution.
Job Summary
As a B2B Customer Service Support Representative at arenaflex, you'll be responsible for interacting with business customers via phone and email to assist with their wireless products and services. You'll work closely with our business representatives and Verizon support paths to resolve credit, customer service, and billing concerns. If you're a customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we want to hear from you!
Key Responsibilities
* Confer with businesses by telephone and email to provide information about products and services
- Keep records of business interactions or transactions with assigned B2B Reps, recording details of inquiries, complaints, or comments, as well as actions taken
- Process service requests through appropriate arenaflex channels to facilitate timely reconciliation
- Ensure correct authorization is received, recorded, and saved on all requests
- Conduct account analysis and reviews and proposals
- Follow up with businesses to document their experience with service
- Contact businesses to align with arenaflex B2B representatives for optimal care
- Daily use of Word, Excel, Salesforce, and spreadsheets
- Extensive and accurate typing required
Essential Qualifications
* High School diploma or equivalent experience required
- Proficient in Microsoft Office and basic computer skills
- Experience with face-to-face or telephone sales preferred
- Experience with customer service over the phone preferred
- Adaptability: Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people
- Attention to detail: Taking responsibility for a thorough and detailed method of working
- Customer Focus: Knowing the (internal and external) customer business needs and acting; accordingly, anticipating customer needs, and giving high priority to customer satisfaction and customer service
- Organizational Awareness: Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and implications of decisions on other components of the organization
- Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals
- Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology
Preferred Qualifications
* Experience working in a customer-facing role
- Familiarity with Salesforce and other CRM systems
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment and meet deadlines
- Excellent communication and interpersonal skills
What We Offer
* Base Pay of $18/hr
- Health, Vision, and Dental Insurance
- 401k matching
- Health and Wellness Program
- Discount on arenaflex services
- Employee Assistance Program
- Onsite gym and walking trail
Schedule
This is a full-time position, and our department is open 8:00 a.m. to 6:00 p.m. Monday through Friday. Days and hours of work are depending on schedule availability and business needs.
Why Join arenaflex?
At arenaflex, we're committed to creating a work environment that's supportive, inclusive, and empowering. We believe in the importance of work-life balance and offer a range of benefits and perks to support your physical and mental well-being. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you!
How to Apply
If you're excited about this opportunity and want to join our team, please submit your application through our website. We can't wait to hear from you! Apply Now! Apply for this job