Experienced Member Services Representative – Payments and Digital Strategy Team

Are you ready to embark on a thrilling journey with a dynamic and innovative company like arenaflex? Do you possess exceptional customer service skills, a keen eye for detail, and a passion for problem-solving? If so, we invite you to join our arenaflex family as an Experienced Member Services Representative on our Payments and Digital Strategy team!

About arenaflex

arenaflex is a world-renowned leader in the aviation industry, committed to delivering exceptional customer experiences and innovative solutions. As a member of our team, you'll have the opportunity to work with a diverse group of talented professionals, learn from industry experts, and contribute to the growth and success of our organization.

Job Responsibilities

As an Experienced Member Services Representative, you'll play a vital role in ensuring the smooth operation of our credit union's daily activities. Your primary responsibilities will include:

• Completing data access and balancing tasks to ensure accurate financial records
• Coordinating return items with contributors, vendors, the Federal Reserve Bank, and other institutions
• Assisting other departments with fraud resolution, member inquiries, and accounting standard ledger balancing
• Working member cases/assignments and following guidelines and procedures to ensure compliance with NACHA regulations and federal banking laws
• Processing mortgage bills, multi-account and member deposits, credit card bills, and other exams, including IRA, bankruptcy, and payoff exams
• Reviewing, examining, and approving Remote Deposit, Mobile, ATM, and other imaged-enabled products
• Logging, reviewing, and making necessary GL, account changes, and/or returns
• Processing Stop Pays and Check Batching
• Completing daily balancing and department closing
• Obtaining information from members for the timely and accurate processing of international and domestic wire transfer requests
• Researching and verifying incoming and outgoing wire transfer information
• Communicating with vendors to process wire transfers
• Understanding and being familiar with outgoing and incoming wire transfer laws
• Depositing check returns, reviewing member returned checks on draft changes, processing member checks, affirming members for outgoing wire transfers, and Federal Reserve verifying and releasing wire transfers
• Completing daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees

What You'll Need for Success

To excel in this role, you'll need:

• A high school degree or equivalent
• Intermediate Excel and Word experience
• Previous customer/member service experience
• Previous banking or credit union experience
• Episys/Symitar and processing wires experience
• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint)
• Ability to work prolonged hours in support of business needs
• Ability to exercise excellent customer service skills
• Ability to perform in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team
• Ability to perform mathematical calculations and review data
• Ability to effectively prioritize work and meet time limits under high volume pressure
• Ability to cross-train and perform any position assigned within the department
• Ability to interact professionally with all personnel and members
• Ability to work independently and with minimum supervision
• Ability to self-motivate with strong employer skills and ability for attention to detail
• Ability to effectively prioritize work and meet time limits
• Ability to maintain excellent performance and attendance

What You'll Get

As an arenaflex team member, you'll enjoy a range of benefits, including:

• Travel Perks: Ready to explore the world? You, your family, and friends can reach 365 destinations on over 6,800 daily flights across our global network.
• Health Benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits to help you live well. And that's just the beginning – we also offer digital health visits, flexible spending accounts, and more.
• Wellness Programs: We want you to be a great model of yourself – that's why our wellness programs provide you with all the right tools, resources, and support you need.
• 401(k) Program: Available upon hire, and depending on the workgroup, company contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.

Join the arenaflex Family

At arenaflex, we're committed to creating a dynamic and inclusive work environment that values diversity, equity, and inclusion. Our 20+ Employee Business Resource Groups are dedicated to connecting our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential, and creating inclusive work environments that meet and exceed the needs of our diverse global community.

Apply Now

Ready to embark on an exciting journey with arenaflex? Apply now to become an Experienced Member Services Representative on our Payments and Digital Strategy team! Apply for this job