Experienced Senior Statistics Architect – Voice of the Customer Method Transformation and Innovation

At arenaflex, we're dedicated to creating a workplace where every individual feels valued, heard, and empowered to contribute to our organization's success. As a Senior Statistics Architect, you'll play a vital role in transforming and innovating our Voice of the Customer (VOC) method, ensuring we deliver exceptional customer experiences every day. Join our crew at arenaflex and be part of a dynamic team that's shaping the future of customer-centricity.

About arenaflex

arenaflex is a leading organization with a rich history of innovation and customer-centricity. With over 5 million surveys received from clients each year across the consumer, business, and service provider sectors, our Customer Listening Team is responsible for implementing the Stop-to-Give-Up Voice of the Customer technique. This technique involves designing and programming customer experience surveys, including 40+ studies translated into over 10 languages and deployed in more than 20 countries.

The Role

As a Senior Statistics Architect, you'll be part of a high-performing team that's responsible for the transformation and innovation of our VOC method. Your primary responsibilities will include:

• Assisting in the improvement and preservation of the new Voice of the Customer technique sourced from Cornerstone and integrated with the survey and dashboard platform hosted through Qualtrics, our survey seller.
• Collaborating closely with product and process owners, concern matter specialists from Qualtrics, and the Agile team in Technology to drive innovation and transformation.
• Working closely with utility teams to outline, build, and capture business needs.
• Growing knowledge of Voice of the Customer methods and leveraging them to outline and transform data within the Cornerstone large data platform.
• Designing and building robust data model architecture to aid in fulfilling statistics processing and standardized metric definitions.
• Providing big data and batch/real-time analytical answers leveraging transformational technologies (Hadoop, HDFS, MapReduce, Hive, Spark, and Python) to deliver innovative solutions ensuring data quality and accuracy through intensive testing at variable and use case levels.
• Offering pointers to beautify competencies to drive efficiency in computing programs using massive data ecosystems.
• Powering customer tale evaluation & elaboration, design and development of software programs, checking out & builds automation tools.
• Proactively identifying and automating routine tasks to improve best and efficiency.
• Collaborating closely with companions from GSN and AET to prioritize, define, increase, and review statistics for various use cases as part of the VOC cease-to-quit technique.

Essential Qualifications

* Hands-on experience with Hive/Hadoop, Pyspark, Python, shell scripting languages, development launch management, and troubleshooting understanding for data pushed tasks for a span of no less than 3+ years.

• Ability to collaborate actively with dating managers/product owners for expertise functional requirements and converting them into technical deliverables.
• Familiarity with Agile methodologies of delivery, where small increments of a product are introduced at everyday intervals to business groups.

Preferred Qualifications

* Experience with data visualization tools and techniques.

• Knowledge of cloud-based data platforms and big data technologies.
• Familiarity with data governance and data quality frameworks.
• Experience with data warehousing and business intelligence tools.

What We Offer

At arenaflex, we prioritize our colleagues' and their loved ones' holistic well-being, ensuring their physical, financial, and intellectual health throughout every stage of life. Our benefits include:

• Competitive base salaries
• Bonus incentives
• Assistance for economic-properly-being and retirement
• Flexible working model with hybrid, onsite, or digital preparations depending on position and business need
• Generous paid parental leave policies (depending on your location)
• Unfastened access to international on-site online well-being facilities staffed with nurses and doctors (depending on location)
• Loose and confidential counseling aid through our Wholesome Minds application
• Career improvement and education possibilities

How to Apply

If you're a motivated and experienced Senior Statistics Architect looking to join a dynamic team that's shaping the future of customer-centricity, apply now to become part of our crew at arenaflex! Apply Job! For more such jobs, please click here! Apply for this job