Experienced Customer Support Specialist - Overnight Shift for arenaflex

Job Type:

Full-time

Location:

Full Remote, available from New Jersey (USA)

Job Description:

About arenaflex

arenaflex is a licensed general contractor that acts as a single-point of contact, providing facility services and solutions supporting spaces for multi-site commercial clients across the United States and Canada. We work with some of the largest brands in North America, managing their facility maintenance services, remodeling projects, refresh programs, as well as construction needs. Our mission is to combine what, who, how, and why to deliver projects and programs through a single point of contact that ensures operational execution and simplicity.

Job Summary

We are seeking a detail-oriented and proactive Support Specialist to remotely assist our on-site technicians in delivering exceptional service to our customers. In this role, you will interpret customer documentation, troubleshoot customer-specific devices and systems, review completed work (photos and documentation), and ensure timely and satisfactory project delivery. Additionally, you will serve as a key point of contact, effectively communicating with both customers and technicians to facilitate smooth operations.

Key Responsibilities:

* Provide remote support to field technicians, troubleshooting digital signage, A/V equipment, and basic networking issues.

• Interpret and analyze customer documentation to assist in job completion.
• Review and verify completed work, including photos and documentation, before submission to the customer.
• Act as a liaison between customers and technicians, ensuring clear communication and issue resolution.
• Maintain accurate records and updates within Salesforce, Zendesk, and other CRM tools.
• Adapt quickly to new systems, processes, and customer-specific technologies.
• Manage multiple service requests simultaneously, providing efficient and effective support.

Essential Qualifications:

* Experience with Salesforce, Zendesk, or similar CRM platforms.

• Strong troubleshooting skills, particularly in digital signage, A/V equipment, and networking.
• Ability to rapidly learn and adapt to new systems and processes.
• Excellent multitasking skills, capable of managing support for multiple technicians handling different equipment types.
• Proficiency in MS Office and GSuite applications.
• Clear, concise, and professional communication skills.

Preferred Qualifications:

* Previous experience in a customer support role, preferably in the facility services or construction industry.

• Familiarity with facility maintenance services, remodeling projects, and construction needs.
• Experience working with multiple stakeholders, including customers, technicians, and project managers.
• Strong problem-solving skills and ability to think critically.
• Ability to work in a fast-paced environment and prioritize tasks effectively.

Skills and Competencies:

* Excellent communication and interpersonal skills.

• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.
• Proficiency in MS Office and GSuite applications.
• Experience with CRM platforms, such as Salesforce and Zendesk.
• Strong multitasking and time management skills.
• Ability to adapt quickly to new systems and processes.

Career Growth Opportunities and Learning Benefits:

* arenaflex offers a comprehensive training program to help you develop your skills and knowledge.

• Opportunities for career growth and advancement within the company.
• Collaborative and dynamic work environment that encourages learning and growth.
• Access to industry-leading tools and technologies.
• Flexible work arrangements and remote work options.

Work Environment and Company Culture:

* arenaflex is a remote-friendly company that values flexibility and work-life balance.

• Collaborative and dynamic work environment that encourages learning and growth.
• Opportunities for professional development and career growth.
• Access to industry-leading tools and technologies.
• Flexible work arrangements and remote work options.

Compensation, Perks, and Benefits:

* Competitive salary and benefits package.

• Comprehensive training program to help you develop your skills and knowledge.
• Opportunities for career growth and advancement within the company.
• Flexible work arrangements and remote work options.
• Access to industry-leading tools and technologies.

Work Schedule & Flexibility:

This position requires flexibility to accommodate customer needs. This position is a Monday to Friday overnight role, typically working from 9pm - 6am.

How to Apply:

If you are a motivated and detail-oriented individual with a passion for customer support, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you are the ideal candidate for this role. Apply for this job