Experienced Order Entry / Customer Service Assistant – arenaflex – Richmond, IN
At arenaflex, we're dedicated to fostering a culture that puts our employees at the forefront of everything we do. Our commitment to creating a supportive and inclusive work environment has earned us a reputation as a leader in our industry. As a valued member of our team, you'll have the opportunity to grow and develop your skills in a fast-paced, low-stress setting that's all about making a difference.
Join arenaflex and discover a world of possibilities!
About arenaflex
arenaflex is a dynamic and innovative organization that's passionate about delivering exceptional service to our customers. With a strong focus on teamwork and collaboration, we're committed to creating a workplace that's both challenging and rewarding. Our employees are the backbone of our organization, and we're dedicated to providing them with the tools, training, and support they need to succeed.
Why work at arenaflex?
• Competitive wages and benefits package
- Opportunities for career advancement and professional growth
- Collaborative and supportive work environment
- Recognition and rewards for outstanding performance
- Comprehensive training and development programs
- Flexible scheduling and work-life balance
- Access to cutting-edge technology and resources
- Opportunities to make a real difference in our customers' lives
Job Summary
We're seeking an experienced Order Entry / Customer Service Assistant to join our team at arenaflex in Richmond, IN. As a key member of our customer service team, you'll be responsible for processing orders, preparing related paperwork, and maintaining accurate records. You'll work closely with our management, shipping, and production departments to ensure seamless communication and efficient operations. This is an excellent opportunity to develop your skills and experience in a fast-paced, dynamic environment.
Key Responsibilities
• Process orders accurately and efficiently using computer programs
- Prepare and maintain related paperwork, including customer records and shipping documents
- Provide general support to customer service representatives and management
- Assist in maintaining customer records and resolving issues
- Answer phone calls and respond to customer inquiries
- Perform other duties as required to support the team and achieve department goals
- Collaborate with third-party LTL carriers to ensure smooth and efficient shipping processes
- Develop knowledge of all arenaflex funeral products and services
Requirements
• Previous office experience, preferably in a customer service or order entry role
- High School Diploma or equivalent required
- Proficient in Microsoft Word and Excel, with ability to learn other programs
- Excellent verbal and written communication skills
- Strong organization and time management skills
- Excellent phone skills and ability to handle customer inquiries
- Ability to multi-task, prioritize, and manage time effectively
- Excellent attention to detail and accuracy
- Mathematical skills – above average, quick mathematical skills required
- Strong reasoning ability
Preferred Qualifications
• Experience in a funeral products or services industry
- Knowledge of funeral industry regulations and standards
- Certification in customer service or a related field
- Experience with CRM software and other customer service tools
Work Environment
The office work environment at arenaflex is fast-paced and dynamic, with a focus on teamwork and collaboration. Our employees are the backbone of our organization, and we're committed to providing them with the tools, training, and support they need to succeed. Our office is equipped with state-of-the-art technology and resources, and we offer a comprehensive benefits package that includes:
arenaflex Benefits
• Competitive wages and benefits package
- $750 Sign-on Bonus
- $800 Referral Bonus available
- Low premium medical insurance (example: $10 weekly single coverage)
- Dental / Vision
- Employer-paid life insurance / AD&D / STD & LTD
- Health Savings Account (tax-deferred savings applicable to medical) 500 / 1000 Employer Contribution yearly
- 401K (matching up to $3,000)
- 10 Holidays, including your birthday
- Vacation available after 60 days that increases with longevity
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Apply now! Apply for this job