Experienced Customer Service Representative – Data Entry Remote Jobs at arenaflex

Job Summary:

Join arenaflex, a leading healthcare and retail organization, as an Experienced Customer Service Representative – Data Entry Remote Jobs. In this role, you will be responsible for providing exceptional customer service, handling high-volume client requests, and performing data entry tasks with accuracy and efficiency. If you are a reliable and detail-oriented individual with a passion for delivering excellent customer experiences, we encourage you to apply for this exciting opportunity.

About arenaflex:

arenaflex is a part of the U.S. Retail Pharmacy and U.S. Healthcare segments of arenaflex Boots Alliance, Inc. (Nasdaq: WBA), a leading healthcare, pharmacy, and retail organization with a long history of prioritizing community well-being. arenaflex's mission is to make healthier lives through better healthcare. With over 9,000 brick-and-mortar stores across America, Puerto Rico, and the U.S. Virgin Islands, arenaflex is proud to be a local healthcare leader serving nearly 10 million customers every day. arenaflex pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that promote equitable access to care for the country's medically underserved populations.

Job Responsibilities:

As an Experienced Customer Service Representative – Data Entry Remote Jobs at arenaflex, you will be responsible for:

• Utilizing arenaflex's solution information entry techniques and rules processes new patient enrollment by entering information into the proper system.
• Handling patient medication requests within HIPAA guidelines and entering refill orders for processing.
• Investigating to acquire missing medication data, and deciphering clinical abbreviations (SIG codes).
• Settling all information entry related to special cases.
• Handling correspondence to patients (inbound calls, chats, messages) and resolving outbound calls to prescribers and patients as needed.
• Settling Outsider Exceptions by inspecting, gathering data, making revisions, and resubmitting for processing as per individual plan requirements.
• Settling phone calls to guarantors and others to obtain data, gain abrogate endorsement, or otherwise settle the Outsider Exceptions.
• Providing support to Pharmacists, both those in the office and those in other areas.
• Identifying and communicating issues to senior-level staff as necessary.

Essential Qualifications:

* High school diploma or equivalent.

• Basic level computer skills (e.g., start and close down computer, use mouse to point and click, start and close programs, switch between programs, save files, print reports, and access data online).
• Basic web search skills to include opening a program, typing URLs in the address bar, using a search engine, bookmarking a website, navigating back/forward/stop buttons, and completing forms online.
• Middle-level keyboarding skills (at least 25 WPM, typing by memory, organizing files).
• Ability to communicate in writing and verbally.
• 18 years old or older.

Preferred Qualifications:

* At least one year of pharmacy professional experience in a retail or call center environment.

• At least one and a half years of experience as a pharmacy professional with a license/enrollment by the state as granted by the state Board of Pharmacy or widely recognized certification organization.
• Experience providing customer service to internal and external clients, including meeting quality standards for services, and assessment of customer satisfaction.
• Middle to advanced-level keyboarding skills (at least 35 WPM, typing by memory, designing documents).
• Familiarity with Spanish and English.

Work Environment and Company Culture:

arenaflex is committed to creating a work environment that is inclusive, supportive, and empowering. As an Experienced Customer Service Representative – Data Entry Remote Jobs, you will have the opportunity to work in a dynamic and fast-paced environment with a team of dedicated professionals who share your passion for delivering exceptional customer experiences. arenaflex offers a range of benefits and perks, including competitive pay, comprehensive training, and opportunities for career growth and development.

Compensation and Benefits:

arenaflex offers a competitive salary range of $27-$35 per hour, depending on experience and qualifications. In addition to a competitive salary, arenaflex offers a range of benefits and perks, including comprehensive training, opportunities for career growth and development, and a supportive work environment.

How to Apply:

If you are a reliable and detail-oriented individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. To apply, please visit our website at [insert website URL] and submit your application online. We look forward to hearing from you! Apply for this job