Experienced Customer Service Representative – Onsite at arenaflex

At arenaflex, we're a global, digital business services company that's passionate about delivering the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Why Join arenaflex?

As a valued member of our team, you'll enjoy a range of benefits that will make you feel valued, inspired, and supported. Some of the benefits of working with arenaflex include:

• Paid Training to help you develop your skills and knowledge
• Competitive Wages that reflect your hard work and dedication
• Full Benefits, including Medical, Dental, Vision, 401k, and more
• Paid Time Off to relax and recharge
• Employee wellness and engagement programs to help you stay healthy and happy

About arenaflex and You

At arenaflex, we believe in a balanced high-tech and high-touch approach blended with deep industry and geographic expertise. We make people's lives simpler, faster, and safer by helping companies adapt quickly to changing needs. As a Customer Service Representative, you'll be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. You'll work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same.

Did You Know?

Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company. At arenaflex, the sky is the limit! You'll have the opportunity to grow and challenge yourself, discovering your potential can take you anywhere you want to go.

Your Responsibilities

As a Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. Some of your key responsibilities will include:

• Connecting with customers via phone, email, chat, and/or social media to resolve their questions or concerns
• Calmly attempting to resolve and de-escalate any issues
• Escalating interactions when necessary and appropriate
• Responding to requests for assistance and/or possible processing payments
• Tracking all call-related information for auditing and reporting purposes
• Providing feedback on call issues
• Upselling if required

We're Looking for Fearless People

We're looking for fearless people – people who are inspired to deliver only the best in all that they do. If you're passionate about providing exceptional customer service and have a proven track record of success, we want to hear from you.

Qualifications

To be successful in this role, you'll need to meet the following qualifications:

• High School Diploma or equivalent
• IT/Network certifications/degrees preferred
• Minimum of 6 months of customer service experience
• Must be 18 years of age or older
• Ability to type at least 25 words per minute
• Proven call center experience
• Entry-level network troubleshooting:

+ Ability to set up home Wi-Fi Network + Ability to set up and configure router or switch

• Core proficiency with a laptop or desktop computer
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems
• Customer service and/or sales experience preferred

Key Competencies

To succeed in this role, you'll need to demonstrate the following key competencies:

• Process Excellence: Demonstrate commitment to following established procedures and be customer service driven
• Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals
• Communication: Outstanding communication, listening, and analytical skills
• Organizational Skills: Strong organizational and problem-solving skills
• Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused
• Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts
• Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making
• Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience

Be Part of Our arenaflex Family

At arenaflex, it's our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We're committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

EOE/Disability/Vets

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that is inclusive and respectful of all employees.

How to Apply

If you're passionate about providing exceptional customer service and have a proven track record of success, we want to hear from you. Apply now to join our arenaflex team and start your journey to success! Apply for this job