Experienced Customer Service Representative – Hybrid Work Model for arenaflex
Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join arenaflex as an Entry-Level Customer Service Representative, also known as a Financial Customer Associate (FCA), in our Omaha/Lincoln, NE area office.
About arenaflex
arenaflex is a leading provider of innovative financial solutions, dedicated to helping individuals and families achieve their financial goals. Our team of experts is committed to delivering exceptional customer service, education, and support to our clients. As a customer-centric organization, we believe in empowering our associates to make a real difference in the lives of others.
Job Summary
As an Entry-Level Customer Service Representative, you will play a vital role in helping our clients navigate their financial journeys. You will be responsible for providing exceptional customer service, answering questions, and resolving issues related to 401k accounts, withdrawals, loans, and account maintenance. This is a full-time, hourly phone position that offers the opportunity to work extra hours based on business needs and your availability.
What to Expect
As a new FCA, you will embark on a comprehensive training program that will equip you with the skills and knowledge necessary to succeed in this role. Here's an overview of what you can expect:
- Training Cohort: Join a training cohort of associates during the first 14 weeks, where you will learn about the financial services industry, develop your skills, and gain new experiences.
- Customer Calls: Start with basic customer calls and progress to more sophisticated calls related to our clients' 401K plans.
- Team Activities: Participate in team activities, receive well-being support, and career coaching to help you grow and develop in your role.
- Rewards & Recognition: Celebrate your achievements as you progress through the program.
- Hybrid Work Model: Enjoy a flexible work arrangement that blends the best of both onsite and offsite work experiences.
The Skills You Bring
To succeed in this role, you will need to possess the following skills and qualifications:
- Effective Communication: Establish rapport and relationships through effective communication, listening skills, and professionalism.
- Problem-Solving: Handle a variety of situations and conversations, driving towards a resolution suitable for all.
- Technology Proficiency: Proficiency in navigating and troubleshooting basic technology issues or systems.
- Self-Motivation: Demonstrate strong social skills, energy, and passion for the team.
- Customer Service Experience: Minimum 1 year of customer service experience.
- Education: High School diploma or GED required.
The Value You Deliver
As an arenaflex associate, you will deliver the following values:
- Passion for Helping: A genuine passion for helping people and making a meaningful impact in their lives.
- Continuous Learning: A desire for continuous learning, applying new concepts, and using training and experience to assist with decision-making.
- Outstanding Customer Service: Provide exceptional customer service and communication via voice or digital channels.
Our Investments in You
arenaflex is committed to investing in the growth and development of our associates. Our benefit programs are designed to help you and your loved ones strike the perfect balance. Some of the benefits we offer include:
- Flexible Work Arrangements: Enjoy a hybrid work model that blends the best of both onsite and offsite work experiences.
- Career Growth Opportunities: Opportunities for career growth and advancement within the organization.
- Well-being Support: Access to well-being support, including mental health resources and employee assistance programs.
- Recognition and Rewards: Celebrate your achievements and receive recognition and rewards for your hard work and dedication.
Shifts and Hours
This is a full-time, hourly position that requires:
- Monday – Friday: 40 hours per week (Must have open availability from 7:30am to 11:00pm CST).
- Overtime Hours: Encouraged during peak call periods.
Certifications
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
How to Apply
If you are passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others, we invite you to apply for this exciting opportunity. Please visit our website to learn more about this role and apply online. [Apply to this job](https://jobs.arenaflex.com/en/jobs/2110499/entry-level-customer-service-omaha-lincoln-ne-area-only/?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic) Note: arenaflex is not providing immigration sponsorship for this position. Apply for this job