Experienced Customer Service Representative – Hybrid Call Center Role with Opportunities for Growth and Development at arenaflex

At arenaflex, we're passionate about connecting talented individuals with rewarding career opportunities in the healthcare industry. As a certified women-owned small business with 35 years of experience in staffing for New York State, we take pride in our commitment to excellence and our dedication to helping healthcare professionals find their ideal roles. If you're a customer service or call center professional looking to expand your skills and knowledge, we invite you to join our dynamic team as an Experienced Customer Service Representative. In this hybrid role, you'll have the opportunity to work with our client, a leading provider of medical and benefits plans, to deliver exceptional service to their customers.

About arenaflex

arenaflex is a trusted partner in the healthcare staffing industry, with a proven track record of success in matching talented professionals with rewarding career opportunities. Our team is dedicated to providing exceptional service to our clients and candidates, and we're committed to fostering a culture of excellence, diversity, and inclusion.

Key Responsibilities

As an Experienced Customer Service Representative, you'll play a critical role in delivering exceptional service to our client's customers. Your key responsibilities will include:

• Handling incoming calls and making outbound follow-ups as needed, updating phone status accordingly
• Navigating multiple systems, including phone software, documentation tools, and online resources
• Maintaining clear and accurate records of calls and actions
• Responding to inquiries via phone and email about COBRA, billing eligibility for insurance plans, and general questions about policies and payments
• Providing excellent communication skills, professionalism, and a courteous attitude at all times

Schedule and Location

This is a temporary position requiring a 3-month commitment, with strong potential for hire. The schedule is Monday through Friday, 8:30AM-5:00PM. While this position is primarily remote, you must be flexible and available to report on-site if needed. Office locations include Rochester, Buffalo, Syracuse, and Utica.

Pay and Benefits

The pay rate for this position is $16.29/hr, with the potential to increase to $18.22/hr upon hire. arenaflex offers a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) retirement plan.

Essential Qualifications

To be successful in this role, you'll need:

• 1-2 years of customer service or call center experience
• Excellent communication and interpersonal skills
• Ability to navigate multiple systems and software applications
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• High school diploma or equivalent required; associate's or bachelor's degree preferred

Preferred Qualifications

* Experience in the healthcare industry or with medical and benefits plans

• Knowledge of COBRA and billing eligibility for insurance plans
• Certification in customer service or a related field
• Bilingual or multilingual skills

Skills and Competencies

To succeed in this role, you'll need to possess the following skills and competencies:

• Excellent communication and interpersonal skills
• Ability to navigate multiple systems and software applications
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• High level of professionalism and courtesy at all times
• Ability to maintain clear and accurate records of calls and actions

Career Growth Opportunities and Learning Benefits

arenaflex is committed to helping our employees grow and develop their careers. As an Experienced Customer Service Representative, you'll have access to:

• Ongoing training and development opportunities
• Mentorship and coaching from experienced team members
• Opportunities for advancement and career growth
• A comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) retirement plan

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced work environment that values diversity, inclusion, and excellence. Our team is passionate about delivering exceptional service to our clients and candidates, and we're committed to fostering a culture of collaboration, innovation, and continuous improvement.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• $16.29/hr pay rate, with the potential to increase to $18.22/hr upon hire
• Comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) retirement plan
• Ongoing training and development opportunities
• Mentorship and coaching from experienced team members
• Opportunities for advancement and career growth

Conclusion

If you're a customer service or call center professional looking to expand your skills and knowledge, we invite you to join our dynamic team as an Experienced Customer Service Representative. Apply now to take the first step in your career journey with arenaflex! Apply to this job Apply for this job