Customer Care Consultant – Credit Bureau Dispute Resolution Specialist (Hybrid - Jacksonville, FL)
Join arenaflex: Where Customer Excellence Meets Career Growth
Are you ready to launch your career at a company that truly values its people? At arenaflex, we believe that our team's success is the foundation of our organizational achievements. We don't just talk about employee well-being – we live it every day by fostering an environment where your professional growth, personal needs, and diverse perspectives are celebrated and supported.
As a member of the arenaflex family, you'll discover more than just a job – you'll find a career path that encourages continuous learning, meaningful connections, and the opportunity to make a real difference in the lives of the customers we serve. Whether you're just starting your professional journey or looking to expand your skills in the financial services industry, arenaflex provides the resources, support, and opportunities you need to thrive.
The Opportunity: Make Your Mark as a Customer Care Consultant
We're seeking a dedicated and detail-oriented Customer Care Consultant – Credit Bureau Dispute Resolution Specialist to join our dynamic team in Jacksonville, FL. In this pivotal role, you'll be instrumental in executing arenaflex's strategic vision to deliver a premier auto-finance servicing experience that exceeds customer expectations.
This is a hybrid position offering the perfect balance between collaborative in-office work and remote flexibility. You'll be expected to be in the office three days per week while enjoying two days of work-from-home flexibility. This arrangement allows you to build meaningful relationships with your team while maintaining the autonomy to work independently.
What You'll Do: Your Key Responsibilities
As a Credit Bureau Dispute Resolution Specialist within our Customer Care department, you'll play a crucial role in ensuring accuracy and integrity in customer credit reporting. Your daily responsibilities will include:
- Credit Bureau Dispute Investigation: Investigate and respond to credit bureau disputes with speed, thoroughness, and precision while adhering to all legal and process requirements. You'll be the advocate our customers need when challenging inaccuracies in their credit reports.
- System Maintenance: Accurately update systems and databases with status details and comprehensive information relating to customer concerns or needs, ensuring data integrity throughout the dispute resolution process.
- Performance Excellence: Meet or exceed all assigned operational and customer-experience metrics on a consistent basis, demonstrating your commitment to quality service delivery.
- Multi-System Navigation: proficiently navigate multiple computer systems and appropriately engage other departments to resolve complex customer credit bureau disputes efficiently.
- Risk Mitigation: Exercise sound judgment to mitigate risk by looking beyond obvious solutions and escalating unusual account situations for further investigation when necessary.
- Continuous Improvement: Identify means of improving processes and promoting low-effort customer experiences while maintaining adherence to all quality and compliance standards.
- Professional Development: Actively participate in one-on-one coaching sessions with your supervisor to enhance your skills and advance your career.
- Confidentiality Assurance: Maintain strict confidentiality with customer, employee, and company information, upholding the highest standards of data protection and privacy.
The Work Environment: Fast-Paced and Supportive
At arenaflex, we embrace the energy of a fast-paced environment where ongoing change challenges you to continuously learn and adapt. You'll work alongside a diverse team of professionals who are passionate about delivering exceptional customer experiences. Our collaborative culture encourages you to raise your hand, share ideas, and contribute to process improvements that benefit both our team and our customers.
We understand that flexibility is key to maintaining work-life balance. While this role may require weekend work and overtime during peak periods to meet business needs, we compensate fairly for your dedication and commitment. You'll have access to flexible work schedules that allow you to manage your time effectively when you can work independently.
What We're Looking For: Essential Qualifications
We welcome candidates who are ready to embark on their professional journey in the financial services industry. The ideal candidate will bring:
- Educational Background: High school diploma or equivalent required. An associate or bachelor's degree in a business-related discipline is preferred and will be considered a strong advantage.
- Industry Experience: Prior experience in customer service, financial services, or a similar industry is preferred but not required. We value enthusiasm and a willingness to learn just as much as prior experience.
- Technical Proficiency: Above-average computer knowledge and technical skills, including:
- Adept at using search tools, browsers, and email features
- Ability to attach files to correspondence and utilize tracking tools
- Familiarity with CRM solutions
- Proficient knowledge of Excel for data analysis
- Navigation of databases and web-based applications
- Workflow tools proficiency
- Intermediate knowledge of Microsoft Outlook
- Communication Skills: Proficient verbal communication skills with fast and accurate typing abilities. You must demonstrate the capability to create grammatically correct responses and comments without spelling errors.
- Analytical Abilities: Strong attention to detail with the ability to analyze account-level data and information while investigating and accurately responding to credit bureau disputes and customer requests.
- Adaptability: Demonstrate flexibility and remain open to working in an environment that experiences ongoing change and evolution.
- Conflict Resolution: Ability to resolve conflicts productively and develop long-term working relationships with colleagues and customers alike.
- Work Ethic: Bring a strong work ethic and sense of urgency to meet established team goals while demonstrating initiative and accountability in all aspects of your role.
Core Competencies That Drive Success
At arenaflex, we cultivate a culture of excellence through these core competencies:
- Look Externally: Demonstrate eagerness to acquire necessary technical knowledge, skills, and judgment to accomplish results or serve customer needs effectively. Have the desire and drive to continuously improve your capabilities.
- Execute with Excellence: Produce results or provide service that meets or exceeds internal and external customer standards. Show thoroughness in accomplishing tasks through concern for all areas involved, no matter how small.
- Act with Professionalism: Think carefully about the likely effects on others of your words, actions, appearance, and behavior. Select approaches most likely to have the desired effect on individuals or groups. Demonstrate a high level of dependability in all aspects of the job.
- Deliver Results: Demonstrate strong commitment to meeting the needs of customers, colleagues, and leaders. Be willing to adjust your style as appropriate to the needs of different situations and respond to change with a positive attitude.
Career Growth and Development Opportunities
At arenaflex, your growth is our priority. We are committed to helping you develop professionally and advance your career through:
- Comprehensive Onboarding: You'll receive thorough training and ongoing support to help you succeed in your role and beyond.
- Coaching and Mentorship: Regular one-on-one coaching sessions with your supervisor provide personalized guidance for your professional development.
- Internal Mobility: As you grow, you'll have access to internal mobility opportunities that allow you to explore different roles and advance your career within arenaflex.
- Skill Development: We encourage continuous learning and provide resources to help you acquire new skills and knowledge that support your career evolution.
Compensation and Benefits: How We'll Have Your Back
arenaflex offers a comprehensive compensation package designed to meet your needs and support your well-being:
- Competitive Base Pay: Base pay range of $47,840 - $52,000 USD, determined by role-specific factors, experience, education, and qualifications.
- Incentive Compensation: Eligible to participate in our annual incentive plan, rewarding performance and contributions to company success.
- Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (prorated based on start date).
- Planning for the Future: Industry-leading 401(k) retirement savings plan with matching and company contributions, student loan pay-downs, 529 educational savings assistance, tuition reimbursement, employee stock purchase plan, and financial learning center access.
- Health and Well-being: Flexible health and insurance options including medical, dental, and vision coverage. Employee, spouse, and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident, and hospital indemnity insurance, plus a total well-being program.
- Family Support: Adoption, surrogacy, and fertility assistance, paid parental and caregiver leave, Dependent Day Care FSA, back-up child and adult/elder care days, and childcare discounts.
- Work-Life Integration: Employee Assistance Program, subsidized and discounted fitness programs, and other employee discount programs.
Who We Are: Our Mission and Values
arenaflex is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers.
Our commitment to diversity and inclusion is unwavering. We believe that diverse teams drive innovation and better serve our customers. arenaflex is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition, or any other reason protected by law.
We're committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. If you require accommodation, please reach out to discuss how we can support your application process.
Ready to Begin Your Journey with arenaflex?
If you're looking for a career where you can grow, develop, and make a meaningful impact, you've found your home at arenaflex. Join a team that values your unique talents, supports your professional aspirations, and rewards your contributions.
We want to help you evolve and succeed. Your opportunities for growth are endless when you join arenaflex – because when you thrive, we all succeed together.