Customer Support Coordinator – Mission-Driven Education Technology Role | 6-Month Remote Contract (Houston, TX Area)

Join arenaflex: Where Passion Meets Purpose in Education

Are you ready to make a meaningful impact in the lives of students, educators, and families? Do you thrive in environments where your work directly contributes to a larger mission that transforms communities? If you answered yes, we want to hear from you!

At arenaflex, we believe that every student deserves access to quality education, and every educator deserves the tools and support they need to succeed. As a leading organization in the education technology nonprofit space, we're on a mission to democratize learning resources and ensure that no learner is left behind. Our innovative platforms serve thousands of schools, districts, and educational institutions across the country, and we're just getting started.

We're currently seeking a talented and mission-driven Customer Support Coordinator to join our team for a 6-month contract engagement. This is an extraordinary opportunity for someone who is passionate about education, excels at customer relationship management, and wants to be part of something bigger than themselves. If you're organized, detail-oriented, and genuinely enjoy helping others, you might be exactly who we're looking for.

About the Role

As a Customer Support Coordinator at arenaflex, you'll be at the forefront of our customer success efforts. You'll serve as the primary point of contact for educators, administrators, and families who need assistance with our platform. Your work will be instrumental in resolving issues, building lasting relationships, and ensuring that our users can fully leverage the power of our educational tools.

This is a contract position lasting 6 months, offering competitive compensation and the flexibility of remote work. You'll be part of a collaborative team that values open communication, continuous learning, and a relentless focus on student outcomes. The schedule requires availability during central time zone hours, specifically 7:00 AM - 3:00 PM CT, working 30 hours per week. This position is fully remote but requires residence within or near the Houston, Texas area to align with our operational needs.

What You'll Do

Your day-to-day responsibilities will be diverse, fast-paced, and deeply rewarding. Here's what you can expect:

• Ticket Management Excellence: Handle customer support tickets from initial ingestion through final resolution using Zendesk. You'll manage the entire lifecycle of each ticket, ensuring no inquiry falls through the cracks.
• Prompt Response & Resolution: Respond to customer inquiries with speed and accuracy. Our users rely on us, and your timely responses will be critical to their success.
• Issue Diagnosis & Troubleshooting: Provide one-on-one support to diagnose and resolve technical issues, user questions, and platform concerns. You'll be the troubleshooter our users need.
• Data Analysis & Reporting: Analyze customer support data to identify trends, recurring issues, and opportunities for improvement. Your insights will help us enhance our products and services.
• Relationship Building: Build and maintain positive, long-lasting relationships with educators, administrators, and families. You'll be the friendly face of arenaflex.
• Documentation & Process Improvement: Contribute to knowledge base articles, faqs, and process documentation to empower both customers and team members.
• Cross-Functional Collaboration: Work closely with product, engineering, and sales teams to relay customer feedback and ensure seamless issue resolution.
• Ad Hoc Projects: Support special initiatives and projects as needed to further our mission and improve customer satisfaction.

What We're Looking For

Essential Qualifications

To succeed in this role, you'll need:

• Customer Service Experience: A minimum of 2 years of professional experience in customer service or customer support roles. You've dealt with customers before and understand how to deliver exceptional service.
• Zendesk Proficiency: Hands-on experience with Zendesk is required. You should be comfortable navigating ticket systems, managing queues, and leveraging the platform's features effectively.
• Education Sector Understanding: Knowledge of and passion for the education system. Understanding the unique challenges faced by educators, administrators, and students is crucial.
• Attention to Detail: A keen eye for detail that ensures nothing slips through the cracks. You take pride in accuracy and quality.
• Organizational Skills: Exceptional organizational abilities to manage multiple tickets, priorities, and deadlines simultaneously.
• Communication Skills: Excellent written and verbal communication skills. You can explain complex concepts in simple, accessible terms.
• Problem-Solving Mindset: A solutions-oriented approach that focuses on finding answers rather than dwelling on problems.
• Tech Savvy: Comfortable learning new tools and technologies quickly. Our platform will become your playground.

Preferred Qualifications

While not required, these qualifications will give you a competitive edge:

• Experience in the education technology (ed-tech) space
• Familiarity with K-12 or higher education environments
• Background in nonprofit organizations
• Experience with additional customer relationship management (CRM) tools
• Basic data analysis skills
• Bilingual capabilities (Spanish is a plus!)

Who You Are

At arenaflex, we look for team members who embody our core values. The ideal candidate is:

• Mission-Driven: You're inspired by the chance to positively impact education and student success. You wake up wanting to make a difference.
• Helpers Mindset: You genuinely enjoy helping others and find satisfaction in solving problems. Seeing others succeed brings you joy.
• Responsive & Reliable: You understand the importance of timely communication and can be counted on to follow through.
• Team Player: You collaborate well with others, share knowledge freely, and support your colleagues when they need it.
• Adaptable: You thrive in dynamic environments and are comfortable with change. You see challenges as opportunities.
• Positive & Professional: You maintain an even keel and approach every interaction with professionalism and positivity.
• Curious & Eager to Learn: You have a growth mindset and are always seeking to improve your skills and knowledge.

Why arenaflex?

Our Culture

At arenaflex, we don't just talk about culture—we live it every day. Here's what sets us apart:

• Mission-First Mentality: Everything we do is in service of our mission to improve education for all. Your work will have real-world impact.
• Collaborative Environment: We believe the best ideas come from diverse perspectives. You'll work alongside talented colleagues who are eager to learn from you.
• Smart & Scrappy: We're innovative and resourceful. We find creative solutions to challenges and aren't afraid to try new approaches.
• Open Communication: We value transparency and honest dialogue. You'll have a voice and the opportunity to contribute to our growth.
• Continuous Learning: We invest in your professional development and provide opportunities for growth.
• Work-Life Balance: We respect your time and understand the importance of maintaining balance.

Compensation & Perks

We offer competitive compensation and a comprehensive benefits package:

• Hourly Rate: $30 - $40 per hour, commensurate with experience
• Flexible Work: Enjoy the freedom of remote work while staying connected to your team
• Professional Development: Access to training, resources, and mentorship opportunities
• Mission Impact: The intangible reward of knowing your work supports educators and students nationwide
• Inclusive Environment: A welcoming, diverse workplace where every voice matters

Career Growth Opportunities

This 6-month contract role is more than just a temporary position—it's a gateway to exciting possibilities. At arenaflex, we believe in investing in talent and providing pathways for growth. While this starts as a contract engagement, exceptional performers may be considered for:

• Extended contract opportunities
• Full-time positions within arenaflex
• Leadership roles in customer success
• Specialized roles in training, quality assurance, or account management
• Cross-functional movement into product, marketing, or operations

Your growth is our priority, and we're committed to helping you build a rewarding career in education technology.

How to Apply

If you're ready to join a team that's transforming education and making a real difference, we encourage you to apply today! Here's what to do next:

1. Prepare your resume, highlighting your customer support experience and any relevant education background.
2. Submit your application through our career portal.
3. Our team will review applications and reach out to qualified candidates for next steps.

We're excited to learn more about you and share how you can contribute to our mission. Don't miss this opportunity to be part of something extraordinary!

arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Pursuant to applicable fair chance laws, we will consider for employment qualified applicants with arrest and conviction records.