Experienced Customer Service Representative - Group Benefits

At arenaflex, we're dedicated to making a difference in the lives of our customers and employees alike. As a leading insurance company, we're committed to providing more than just coverage and policies - we're passionate about helping our customers achieve their goals and succeed in all aspects of life. Join our team as we shape the future of the insurance industry and create a positive impact on our communities.

About arenaflex's Group Benefits Division

arenaflex's Group Benefits division is a dynamic and fast-growing segment of our business, providing essential services to businesses across the country. Our team is dedicated to delivering exceptional customer experiences, and we're looking for talented individuals to join our ranks. As a Customer Service Representative in our Group Benefits division, you'll have the opportunity to work with a diverse range of customers, providing administrative, billing, and technical support for our portals, including Short Term Disability, Long Term Disability, Life, and Supplemental Life products.

Responsibilities

As a Customer Service Representative in our Group Benefits division, you'll be responsible for:

• Demonstrating technical expertise to assist customers with website issues and troubleshoot technical problems
• Building rapport and maintaining positive relationships with internal customers
• Taking inbound customer calls, utilizing active listening skills to understand individual needs and providing personalized solutions
• Working customer emails between calls, utilizing critical thinking skills and attention to detail
• Responding to benefit questions and billing/administrative inquiries
• Adhering to established compliance and performance processes, both verbally and in writing
• Utilizing active listening and critical thinking skills to quickly analyze and understand customer requests, and then leveraging knowledge and resources to provide effective solutions
• Taking ownership to ensure that every customer's need is met, utilizing every touch point as an opportunity to build value and the arenaflex brand

Schedule

* Start Date: June 10, 2024

• Location: Remote
• Training Hours: 7:00 am - 3:30 pm PST, Monday - Friday
• Post-Training Schedule: Will be assigned a schedule, approximately 2 weeks before completing training, anytime between the hours of 8:00 am - 8:00 pm EST, Monday - Friday

Qualifications

* Strong technical skills, with the ability to troubleshoot complex technical issues and provide clear explanations to customers

• Ability to empathize and understand customer needs
• Demonstrated background in customer service, insurance, retail, sales, or a related field
• Ability to work in a fast-paced environment, navigate multiple programs, and effectively use online resources to complete customer requests
• Excellent communication skills, both written and verbal, with a focus on developing and enhancing strong customer relationships
• Strong customer service skills, with a focus on delivering high customer value
• Strong skills in basic computer applications, including Microsoft Outlook, Word, Excel, and PowerPoint
• Bilingual (Spanish/English) is preferred but not required

Requirements for Remote Work

* High-speed broadband internet service is required (we do not recommend or support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem, and Satellite)

• Internet provider-supplied modem/router/gateway must be hardwired to the arenaflex-issued computer with an Ethernet cable
• 100MB download/10MB upload speeds are required
• Contact/Call center role using Genesys softphone and Citrix/ATO users
• Users who participate in frequent Teams video conferences and those who download/upload large file content throughout the workday

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency, and demonstration of competencies required for the role. The base pay is just one component of arenaflex's total compensation package for employees, which may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition.

Annualized Base Pay Range:

$40,685 - $61,027

About arenaflex's Culture and Employee Insights

At arenaflex, we believe that human achievement is at the heart of what we do. We put our belief into action by ensuring individuals and businesses are well protected, and by going even further - making an impact in ways that go beyond an insurance policy. Our nearly 19,000 employees use their unique talents in careers that span a variety of disciplines, from developing the latest technology to creating and promoting our products to evaluating future financial risks. We're committed to programs that drive education and support volunteerism, which put human beings first.

Why Join arenaflex?

* Make a difference in the lives of our customers and employees

• Work in a dynamic and fast-growing segment of the insurance industry
• Develop your skills and expertise in a supportive and collaborative environment
• Enjoy a comprehensive compensation package, including base pay, bonuses, and incentives
• Participate in programs that drive education and support volunteerism
• Be part of a company that values diversity, equity, and inclusion

Apply Now

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Visit our website to learn more about arenaflex and our Group Benefits division, and to submit your application. Apply for this job