Experienced Customer Service Representative – Mortgage Loan Origination Process

At arenaflex, we're dedicated to providing exceptional customer experiences that exceed expectations. As a Customer Service Representative, you'll play a vital role in our Inside Loan Agent Division, assisting customers with initial interest in home loan refinancing or new home mortgage loans. If you're passionate about helping customers achieve their financial goals and possess excellent communication skills, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading provider of innovative solutions in the mortgage industry. Our team is committed to delivering exceptional customer experiences, and we're seeking a talented Customer Service Representative to join our dynamic team. With a focus on customer satisfaction, we strive to create a positive and supportive work environment that fosters growth and development.

Responsibilities

As a Customer Service Representative, you'll be responsible for:

• Engaging in conversations with customers via email and outbound telephone communication to establish rapport and understand their financial situations and goals.
• Gathering information from customers and providing information to loan officers to facilitate the loan origination process.
• Educating customers and loan officers about next steps for a customer's file, setting realistic expectations to maximize customer satisfaction.
• Inputting data into our computer system as it relates to information gathered for the mortgage loan.
• Disposing of customer files appropriately, depending on the interest and ability of customers to proceed with being connected with a Loan Officer.
• Other duties may be assigned to support the team and meet the needs of the organization.

Qualifications

To be successful in this role, you'll need:

• 1-2 years of customer service, call center, or sales experience, with a passion for helping customers achieve their financial goals.
• Excellent customer service skills, with the ability to effectively communicate with customers via email and telephone.
• Proficiency with Microsoft Office programs, including Word, Excel, and Outlook.
• Ability to work in a fast-paced environment, meeting productivity and quality standards.
• High School Diploma or equivalent; some college preferred.

Desired Education/Experience

While not required, we prefer candidates with:

• 1 or more years of office or inside customer service/call center experience.
• 1 or more years of experience working in the mortgage or real estate industry.
• 1+ years of customer service and/or sales experience.
• High School Diploma or equivalent; some college preferred.

Work Authorization

You must be able to verify your identity and employment eligibility to work in the U.S.

Physical Demands

The physical demands of this role include:

• Lifting up to ten pounds.
• Working in an office setting, standing or sitting for prolonged periods.
• Occasional stooping, bending, kneeling, crouching, reaching, and twisting.
• Operating office equipment, including use of a keyboard.
• Verbal communication to exchange information.

Benefits

As a valued member of our team, you'll enjoy:

• Competitive pay rate of $17.00 per hour.
• 401(k) plan with matching contributions.
• Dental insurance.
• Health insurance.
• Paid time off.
• Vision insurance.
• Work-from-home flexibility.

Experience Level

We're seeking a candidate with 1 year of experience in a call center environment, with a focus on outbound calls and customer service.

Shift

This is a full-time position, with a standard 8-hour shift, Monday to Friday, with rotating weekends and occasional weekend work as needed.

Work Setting

This role is remote, with the flexibility to work from home.

How to Apply

If you're passionate about delivering exceptional customer experiences and possess the skills and qualifications outlined above, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Now! Apply for this job