Experienced Customer Service Representative – Data Entry Remote Jobs (Wfh) at arenaflex

Job Summary:

arenaflex is seeking an experienced and skilled Customer Service Representative to join our team in a remote work-from-home (Wfh) setting. As a key member of our customer service team, you will be responsible for providing exceptional customer service, handling high-volume client requests, and performing data entry tasks with accuracy and efficiency. If you have a passion for delivering outstanding customer experiences and possess excellent communication and technical skills, we encourage you to apply for this exciting opportunity.

About arenaflex:

arenaflex is a leading healthcare and retail organization with a long history of commitment to serving communities across the United States. As a subsidiary of Walgreens Boots Alliance (WBA), we strive to make a positive impact on people's lives through better health and wellness. With over 9,000 brick-and-mortar stores across America, Puerto Rico, and the U.S. Virgin Islands, arenaflex is proud to be a local healthcare leader, serving nearly 10 million customers every day. Our team of dedicated professionals, including pharmacists, healthcare providers, and customer service representatives, work together to deliver exceptional patient care and services that drive access to quality healthcare for underserved populations.

Responsibilities:

As a Customer Service Representative at arenaflex, you will be responsible for:

• Utilizing arenaflex's data entry techniques and rules to process new patient enrollment by entering information into our system
• Handling patient medication requests within HIPAA guidelines and entering refill orders for processing
• Investigating to obtain missing medication data, and deciphering clinical abbreviations (SIG codes)
• Resolving all data entry-related issues with special cases
• Handling correspondence to patients (inbound calls, chats, messages) and resolving outbound calls to prescribers and patients as needed
• Resolving Out-of-Scope (OOS) issues by inspecting, gathering data, making revisions, and resubmitting for processing according to individual plan requirements
• Making phone calls to guarantors and others to obtain data, gain authorization, or resolve OOS issues
• Providing support to pharmacists, both in-office and in-remote locations
• Identifying and reporting issues to senior-level staff as necessary

Essential Qualifications:

* High school diploma or equivalent

• Basic level computer skills (e.g., starting and closing a computer, using a mouse to point and click, starting and closing programs, switching between programs, saving files, printing reports, and accessing data online)
• Essential web search skills to include opening a browser, typing URLs in the address bar, using a search engine, bookmarking a website, navigating back/forward/stop buttons, and completing online forms
• Intermediate level keyboarding skills (at least 25 WPM, typing by memory, organizing files)

Preferred Qualifications:

* At least one year of pharmacy professional experience in a retail or call center environment

• At least one and a half years of experience as a pharmacy professional with a license/registration by the state as granted by the state Board of Pharmacy or widely recognized certification organization
• Experience providing customer service to internal and external clients, including meeting quality standards for services, and assessment of customer satisfaction
• Middle to advanced level keyboarding skills (at least 35 WPM, typing by memory, designing documents)
• Familiarity with Spanish and English

What We Offer:

* Competitive hourly rate of $27-$35 per hour

• Opportunity to work in a remote work-from-home (Wfh) setting
• Comprehensive training and onboarding program
• Ongoing professional development and growth opportunities
• Collaborative and dynamic work environment
• Recognition and rewards for exceptional performance
• Access to a range of benefits, including medical, dental, and vision insurance, 401(k) plan, and paid time off

How to Apply:

If you are a motivated and customer-focused individual with excellent communication and technical skills, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or licenses. We look forward to hearing from you! Apply Now! Apply for this job