Experienced Remote Customer Service/Data Entry Representative – Claims Coordination Team Support

At arenaflex, we're dedicated to providing exceptional customer service and support to our clients, and we're looking for a highly skilled and detail-oriented individual to join our remote team as a Customer Service/Data Entry Representative. As a key member of our claims coordination team, you'll play a vital role in ensuring the smooth processing of claims and providing top-notch support to our clients.

About arenaflex

arenaflex is a leading provider of innovative solutions in the insurance industry. We're committed to delivering exceptional customer experiences and building long-lasting relationships with our clients. Our team is passionate about making a difference in the lives of our customers, and we're looking for like-minded individuals to join our mission.

Job Summary

We're seeking a highly motivated and organized Customer Service/Data Entry Representative to join our remote team. As a key member of our claims coordination team, you'll be responsible for providing administrative and staff support services, including data entry, follow-up on missing information, and review of invoices for accuracy. If you're a detail-oriented individual with excellent communication skills and a passion for delivering exceptional customer service, we want to hear from you!

U.S. Eligibility Requirements

To be considered for this role, you must:

• Be at least 18 years old or demonstrate legal capacity to enter a contract
• Be willing to submit to a background investigation, with any offer of employment conditioned upon the successful completion of a background investigation
• Have unrestricted work authorization to work in the United States
• Be a U.S. citizen, permanent resident, asylee, refugee, or temporary resident (excluding those with non-immigrant work authorization, such as students in practical training status)

Essential Duties and Responsibilities

As a Customer Service/Data Entry Representative, you'll be responsible for:

• Primary data entry of claims information into our claims management systems
• Following up on missing information to process claims efficiently
• Reviewing invoices to ensure accuracy and completeness
• Compiling reports from systems with claims information to provide insights and support to our clients
• Providing exceptional customer service and support to our clients, responding to inquiries and resolving issues in a timely and professional manner

Qualifications

To be successful in this role, you'll need:

• A high school diploma or equivalent
• 6-12 months of work experience in a customer service or data entry role
• Basic computer and typing skills, with the ability to learn and adapt to new systems and software
• Strong attention to detail and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues

Benefits

As a valued member of our team, you'll enjoy a range of benefits, including:

• Competitive salaries and bonuses
• Comprehensive medical, dental, and vision plans
• Life and accident insurance
• 401(K) retirement plan with company match
• Employee stock purchase plan
• Educational expense reimbursement
• Employee assistance program
• Flexible work hours (availability varies by office and job function)
• Training programs and professional development opportunities
• Matching gift program

Work Environment and Company Culture

At arenaflex, we're committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. Our remote team is collaborative and dynamic, with a focus on delivering exceptional customer service and support to our clients. We're passionate about making a difference in the lives of our customers, and we're looking for like-minded individuals to join our mission.

How to Apply

If you're a motivated and organized individual with a passion for delivering exceptional customer service, we want to hear from you! Please submit your application and resume/CV online to be considered for this exciting opportunity. We look forward to welcoming you to our team!

Equal Employment Opportunity

arenaflex is an equal opportunity employer, committed to providing a fair and inclusive work environment for all employees. We do not discriminate against any applicant based on race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity/expression, actual or perceived sexual orientation, or any other protected characteristic. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business. Apply for this job